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Associate I, Customer Experience

Postmates Nashville, TN
  • Expired: January 02, 2020. Applications are no longer accepted.

Associate I, Customer Experience- Buyer Support

Postmates is seeking a creative, outside of the box start-up mentality that will revolutionize the future of customer service. At Postmates, customers are the center of our business. Our customer service team delights customers by providing fast, consistent, and world-class personalized customer service from highly skilled agents using powerful tools and systems.

Computer Skills:

  • Ability to efficiently use desktop computer
  • Tech savvy with Mac and iOS experience
  • Excellent typing skills
  • Demonstrable understanding of the internet, Postmates website, and competitor websites

Communication Skills:

  • Quickly resolving problems for our Customers, Merchants, and Postmates by email and phone
  • Correspond directly with Postmates throughout their deliveries to ensure accuracy and timeliness
  • Ability to communicate correctly and clearly with both internal and external customers
  • Maintain a high level of professionalism and work to establish a positive rapport within the workplace and every customer
  • Excellent documentation skills
  • Outstanding phone etiquette; the ability to work on the phone throughout your shift
  • Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response

Problem Solving:

  • Solve customer issues, drive value, and be the reason customers use Postmates again!
  • The ability to think outside the box, envision solutions and proactively problem solve
  • Working closely with leadership to ensure individual and team goals are met
  • Strong time management skills
  • Action oriented and self-disciplined
  • Organized and detail oriented

Customer Focus:

  • Resolve Customers, Merchants and Postmates concerns and questions in real-time by managing support tickets and solving customer inquiries via phone, email and chat
  • Thick skin with the ability to convert an angry customer to a happy and satisfied customer
  • Ability to empathize with and prioritize customer needs
  • Monitor activity on the platform and make adjustments to ongoing deliveries as needed

Perfect Candidate:

  • The ideal candidate has 3-5 years of experience providing outstanding customer service, preferably in the technical, contact centers, retail and/or food service industry
  • A smile in your voice and the desire to change the world one order at a time
  • Comply with Postmates' policies and processes
  • Flexibility to work nights, weekends, and holidays
  • Meet and maintain all individual performance metrics



Nashville, TN