Front Desk Agent

The Front Desk Agent is responsible for greeting and registering hotel guest, settling guest accounts, insuring the overall comfort and well-being of our clients, all while providing four diamond service. * Greet guests in a friendly manner and follow check in procedures. * Handle incoming telephone calls and other guest communication in a discreet fashion. * Take payments and post accurately to guest accounts. * Follow set polices regarding cash handling. * Communicate with other departments in a friendly and professional manner. * Be aware of local attractions and restaurants and make recommendations to guests. * Accurately communicate with other shifts regarding issues arising from day to day operations. * Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. * Demonstrate complete knowledge at all times of: all hotel features/services, hours of operation, all room types, numbers, layout, décor, appointments and location, all room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status for any given day, and scheduled daily group activities. * Communicate services and amenities of the hotel to guests. * Assist with Concierge services. * Log all guest service requests and follow through to ensure requests are met. * Access the hotel property management system (Opera). * Complete additional duties as assigned by the Front Office Management. * Support safe work habits and contribute to a safe working environment at all times.