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Customer Service Specialist - PT or FT

Portland Rescue Mission Portland, OR

  • Posted: 27 days ago
  • Full-Time
Job Description

Portland Rescue Mission

Department: Drive Away Hunger

Work Location: Drive Away Hunger

Reports to: Drive Away Hunger General Manager

Employment Status: Part Time or Full Time, Nonexempt

Effective Date: August 2021

Typical Hours Required: Office hours vary depending on PT or FT. This position works at least one Saturday per month.

Drive Away Hunger

Drive Away Hunger (DAH) is an enterprise business and fundraising program operated by the Portland Rescue Mission.  For over 20 years, this venture ministry has accepted donated vehicles and reconditioned them into quality, low-cost transportation. The proceeds of the reconditioned vehicles sold go directly back to Portland Rescue Mission, which contributes to funding meals, shelter, and hope for those we serve. Additionally, DAH has become a significant site for vocational training and relevant job experience for participants in our New Life Ministry long-term addiction recovery programs. As an Oregon Auto Dealer, program participants can work in a real-life business setting, observing and being involved in conducting actual business.

General Description of Role 

The Customer Service Specialist serves as a warm and professional representative to the community of customers and donors at Drive Away Hunger. The individual in this role will have the opportunity to operate in all aspects of our retail car lot at the Drive Away Hunger business. This role also provides mentorship and modeling in real-life work situations for program participants in Portland Rescue Mission’s New Life Ministry programs as they build a foundation for success in the workplace.

The best candidate for this role will have a true can-do attitude, a warm demeanor, a demonstrated history of giving exceptional customer service, and an interest in the automotive world. 

Essential Outcomes and Responsibilities 

  • Program participants from PRM's New Life Ministry will experience job readiness training through structured job-like opportunities within the operations of the business. By the end of their program, they will be prepared for future employment and self-sufficiency.
  • Vendors will feel valued by their interactions with Drive Away Hunger staff, leading to strong relationships, favorable pricing and/or accelerated service time frames for DAH goals.
  • Customers and donors are welcomed in a winsome and professional manner.
  • Donors and customers understand the significance of DAH to Portland Rescue Mission and the vital role that their donation plays in that result.
  • Donors, customers, employees, and program participants enjoy a presentable and safe environment at DAH through organized and well-presented retail and wholesale lots.
  • Vehicles are correctly prepared for the weekly in-house or offsite auctions or for towing to a recycler.
  • The Office Lead or General Manager are backed up and supported with donations, cashiering, or offsite errands.

General Functions 

  • Ensure that DAH is clean and facilities are safe
  • Create a welcoming office environment for donors
  • Employing exceptional customer service skills
  • Bilingual English/Spanish language preferred but not required

Ministerial Duties

  • Share a clear message of the Gospel when opportunities arise in day-to-day interactions with program participants or members of the community
  • Prayerfully disciple program participants on the DAH vocation team
  • Engage in daily prayer with the DAH team
  • Model consistent interpersonal skills as a highly relational, Christ-centered, joyful servant

Knowledge, Skills, and Abilities 

  • Acts with integrity, honesty and knowledge to promote the culture, values and mission of PRM
  • A valid driver’s license in the State of current residence
  • Ministers as a highly-relational, Christ-centered, joyful servant
  • Prompt and thorough in job performance
  • Self-starter and reliable task manager
  • Demonstrated ability to be a team player and good communicator
  • Ability to effectively handle multiple tasks as assigned
  • Creative and deductive problem solving, able to learn quickly
  • Experience in Mac and Microsoft Windows software, database experience strongly preferred
  • Ability to lift at least 50 lbs. unassisted

Personal Attributes & Values 

  • A personal relationship with Jesus Christ as Savior and a testimony of continued growth in faith
  • Participates in an active church community, manifesting spiritual growth and development in partnership with others in the faith
  • Spiritual maturity as defined by traditional Biblical Standards
  • Adheres to Portland Rescue Mission's Statement of Faith and Code of Ethics
  • Desire to serve God in the ministry to hurting men, women and children
  • A pleasant, gentle, grace filled manner toward others
  • Possess and demonstrates excellent integrity
  • Composed and professional
  • Strong team player
  • Strong customer service and interpersonal skills 
  • High degree of responsibility and initiative in communication and task delivery 
  • Ability to effectively handle multiple tasks as assigned

Equipment Used

  • Telephone
  • Computer and computer-based software
  • Copier and related office equipment

Other Duties as Assigned

In this and any position with Portland Rescue Mission, it is impossible to predict the many requests and assignments that can and will be made on an employee.  Flexibility and a cooperative spirit are crucial characteristics of the person who holds this important position and for the successful operation of Portland Rescue Mission services.

Mission Statement 

We share the Word of God and demonstrate the love of Christ to transform the lives of people experiencing homelessness or addiction.

Portland Rescue Mission


Portland, OR



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