Skip to Main Content
← Back to Jobs

Billing Support Representative

Port Logistics Group Ypsilanti, MI
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Join one of the Inc. 5000’s fastest growing companies and start your career in ecommerce fulfillment! Whiplash (www.getwhiplash.com) combines leading edge technology with a nationwide network of fulfillment operations centers, offering incredible opportunities for advancement in a challenging, creative, and ever-changing industry. Our new Ypsilanti, MI office brings together talented, energized associates in a collaborative, fast-paced work environment. Backed by a large national warehousing and distribution provider (www.portlogisticsgroup.com), Whiplash offers competitive pay, great benefits and outstanding coffee!

Job Overview:

The Operations and Billing Support Representative carries out all billing activities including responding to client and facility inquiries, processing statements and invoices and handling refund requests. The support representative also responds to issues regarding service, billing, or order status and generates reports. The Operations and Billing Support Representative maintains regular, direct communication with key CX and Operations team members to keep them fully apprised of billing and payment activity, as they relate to this position. You will be directly responsible for our client and partner payment processing and will be expected to refine, improve and better document our current processes.

Major Duties and Responsibilities:

  • Process, input and manage customer and facility debits and credits
  • Manually process ACH and credit card payments
  • Resolve complaints/process refund requests directly with clients and facilities via phone, email and chat and track reimbursement appropriately
  • Reach out to clients in regards to delicate or sensitive confidential billing issues and successfully track and resolve
  • Monitor and collect payment from customers for unpaid duties, taxes and surcharges
  • Create and monitor/approve special project and assembly requests
  • Manage and monitor customer and facility rates to ensure accuracy
  • Maintain a strong working relationship with customer by responding to inquiries and issues in a courteous and efficient manner
  • Work cooperatively in a team environment, including interface with customers, CX/Ops team, and warehouse/tech teammates.
  • Complete expense reimbursement forms on the behalf of others for forwarding for approval
  • Oversee effectiveness and efficiency of operational billing processes both internally and externally and find ways to improve them
  • Other duties, as assigned

You’ll succeed with:

  • Strong analytical and communication skills

  • Advanced familiarity with billing systems and spreadsheets

  • Effective organizational and planning skills

  • Desire to improve the current billing process

  • Experience in both billing and customer service

  • Experience working with a technical team

  • Problem solving and emotional management skills

    *This is a full time, non-exempt role, Monday-Friday 9am to 5pm, with competitive benefits*

    Get to know who we are by visiting us at: www.getwhiplash.com

Port Logistics Group

Why Work Here?

Port Logistics Group is the nation’s leading provider of omnichannel distribution solutions at the point of entry and into the domestic supp

Our team of seasoned industry professionals brings decades of collective knowledge and experience to the design and implementation of efficient, cost-effective supply chain solutions. The key to our success has been our foundational commitment to putting products on the shelf or on a customer’s doorstep on time, and configured to meet the customer’s exact specifications – what we call “Retail Ready.”

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.