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Customer Service Representative - 4 10-Hour Shifts - Nights & Weekends

Port City Air, Inc Portsmouth, NH
  • Posted: over a month ago
  • $14 Hourly
  • Full-Time
  • Benefits: Medical, Life Insurance, 401k

As a Customer Service Representative at Port City Air, you will have a front-row seat in the exciting aviation industry, and get to meet people from around the world. CSR provides professional and courteous service to flight crews, passengers, and co-workers and assists all PCA departments to provide essential support services. We are looking for highly organized candidates with excellent communication and people skills for this position. Customer Service Representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and always providing a warm welcome and friendly greeting to our clients. The best Customer Service Representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. Responsibilities include:

  • Greeting guests upon arrival and making them feel welcomed.
  • Administering proper paperwork for guests.
  • Providing front desk services to guests.
  • Processing payments.
  • Coordinating aircraft services with Line staff.
  • Being a source of information to guests on various matters such as transport, hotel, and restaurant advice. Book rooms and car rentals.
  • Accommodating general and unique requests.
  • Diffusing conflict or tense situations with guests.

Requirements:

  • Previous aviation experience helpful
  • Exceptional interpersonal skills.
  • Excellent written and verbal communication.
  • Excellent time management and organizational skills.
  • Conflict resolution experience.
  • Patience and good listening skills a must.
  • Courteous and polite to guests and co-workers alike.
  • Ability to work a flexible schedule as we are a 24/7/365 operation.
  • Pass background check/ drug test.
  • Possess a current Driver’s License.
  • High school diploma or GED.

Port City Air, Inc

Why Work Here?

Port City Air is a rapidly growing General Aviation / FBO Facility at Portsmouth International Airport at Pease.

We are a small, team-based organization in a fast-paced environment.

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