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SaaS Platform, Training Team Lead

Porch.com Seattle, WA

  • Expired: May 14, 2021. Applications are no longer accepted.

Porch's mission is to partner with home service companies and together, delight homeowners from moving to improving and everything in between. We provide software and services to more than 11,000 home services companies including home inspectors, moving companies, utility companies, and more. Through these relationships and our multiple brands, Porch provides a moving concierge service to homebuyers, helping them save time and make better decisions on critical services. These include insurance, moving, security, TV/internet, and ongoing home maintenance, repair, and improvement projects post-move.

Porch offers the world's leading business management SaaS platform for home inspectors. As the Platform Training Team Lead; you will be responsible for on-boarding new clients, providing advanced user training, driving adoption and sales, while providing a high-level of customer service. In addition to working with customers 1:1 you will be responsible for coaching and developing your peer trainers. Your performance will be measured by number of training sessions completed, user adoption, retention and team success. This role is open as either a Seattle-based or remote opportunity.

What You'll Be Doing

  • Work directly with home inspection companies primarily in the US
  • Setup their user account and help configure their SaaS implementation
  • Be the contact person / account manager for those you train
  • Conduct two or more training's per day
  • Keep your emails and phone calls current
  • Create learning tools for our client and team (Help Articles)
  • Provide overflow help for the Technical Support department
  • Work closely with the training and sales team for the benefit of the home inspector
  • Travel to industry events occasionally
  • Motivate and inspire team members to reach team goals
  • Rally the team around new company initiatives
  • Facilitate weekly 1:1's with each team member
  • Coach and provide feedback to team members regarding performance

Who You Are

  • Experience with training and adult education
  • Experience with, or in, the home inspection industry or real estate industry would be preferred
  • Compassionate, patient and comfortable directing the pace, and direction of conversations
  • Very comfortable with technology and have knowledge of Gmail, G Suite, Zoom and chat systems like Slack or Skype
  • Excellent with a keyboard (> 50 wpm)
  • Able to access a quiet working environment and a high-speed internet connection as you will be on the phone /video calls frequently
  • A self-starter and comfortable working on a team as well as on your own. You are quick to take on new initiatives and projects for the greater good of the company
  • Customer obsessed and care deeply about solving problems and delighting clients
  • A quick learner
  • A team player
  • Organized and efficient. You pay close attention to detail and follow through with commitments so things don't slip through the cracks
  • A natural leader who is comfortable providing feedback to peers and other leaders within the organization

About Porch

Launched September 2013, as an online home improvement network connecting homeowners with qualified professionals, Porch has grown into the industry-leading partner for the home. Porch provides software and services to more than 8000 companies across verticals such as home inspection, moving companies, and others associated with the real estate transaction. Through these relationships, Porch helps make moving less stressful for approximately 1/3 of all US homebuyers each month through a variety of services such as insurance, moving, TV/internet, and home automation and security. When homeowners are moved in, Porch helps make maintenance easy with more than 160 different home services offerings through Porch.com. Focused on assisting customers at every stage of the "home journey" - including moving in, installations, assembly, repairs and ongoing maintenance - last year alone, the company facilitated over 2 million home-related projects, generating over $2 billion in revenue for small business owners.

Porch.com

Address

Seattle, WA
98113 USA

Industry

Education

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