Office Administrator

Job descriptionPools Scouts is a growing company and we’re looking for an Office Assistant to grow with us! If you are organized, motivated, and enjoy engaging with customers this could be the job for you. Experience with a route based service company is a plus.

This person will be responsible for taking and placing customer calls, with the ability to engage in conversation, listen to customer concerns and sell our services.

They will perform data entry, schedule services and invoice customers. Data entry skills, email and written skills are essential.

Assist with scheduling customers for recurring pool cleaning service and repairs.

The position may also require research skills to troubleshoot customer problems.

General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and scheduling information
• Set up new customer accounts
• Keep records of customer interactions and transactions
• Prepare and email customer work order reports
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process
• Prepare and send proposals
• Employee Time Tracking
• Bank Deposits
• Process Warranty Repairs using Vendor Platform
• Manage and keep up to date accounts receivables.
• Knowledge of administrative procedures
• Numeric, oral and written language applications
• Product knowledge
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Customer service orientation
• Adaptability
• Initiative
• Stress tolerance

Education and ExperienceHigh school diploma, general education degree or equivalent
Strong computer skills including MS Office or equivalent

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Pool Scouts Corporate.