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Systems Engineer

Pomeroy Technologies, LLC
Atlanta, GA
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

    

Position Objective:

The Cloud Service Delivery role is to ensure the stability, integrity, and efficient operation that support core organizational functions. This is achieved by deploying, monitoring, securing, supporting, and optimizing all assigned networked software/services and underlying infrastructure. The Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.  

 

Major Job Functions, Duties and responsibilities:

  • Collaborate with IT teams to ensure smooth and reliable operation of assigned software/services and systems for fulfilling business objectives and processes.
  • Assist in working with executive & business line team members, decision makers, and stakeholders to define business requirements/goals and to identify/resolve systems issues.
  • Participate in cost-benefit and return on investment analyses for proposed systems to aid in management making implementation decisions.
  • Work closely with Systems Infrastructure Architect in planning/implementation of systems solutions.
  • Conduct research on software and systems products to assist in justifying recommendations and to support purchasing efforts.
  • Interact with vendors, outsourcers, and contractors as needed to secure system-related products and services.
  • Establish and maintain cooperative and supportive relationships with those contacted in the performance of required duties.
  • Resolve any assigned work problems, incidents, changes or project tasks within assigned SLA. Ensure all assigned tasks are appropriately updated within ITSM platform. 
  • Repairs and recovers from hardware or software failures with necessary urgency. Communicates and coordinates with affected users or clients during outage through established pathways.
  • Gauge the effectiveness and efficiency of existing systems/services; assist in development and implementation strategies for improving or further leveraging these systems.
  • Perform server security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
  • Assist in creation and maintaining of documentation as it relates to systems configurations, mapping, processes, and service records.
  • Ensure compatibility and interoperability of in-house computing & operating systems.
  • Monitor and test system performance; prepare and deliver system performance statistics and reports.
  • Provide orientation and training to end users as needed for new applications/services.
  • Acknowledge and abide by Information Security Policies.
  • Participate in PCI Compliance, including providing evidence for quarterly and yearly audits.

Knowledge Skills and Abilities:

  • Expert knowledge of directory services (Active Directory, DNS, DHCP), Microsoft 0365, such as but not limited to Exchange online, SharePoint, Microsoft Teams, and one-drive.
  • Strong knowledge of multi and hybrid cloud environments as well designing and executing data center relocations.
  • Strong understanding of cloud computing with experience in Azure (AWS and GCP a plus). Strong understanding of cloud networking and cloud security.
  • Develop, document and apply best practices, strategies, methodologies, and approaches to support multi and hybrid cloud-centric solutions including but not limited to AWS/Azure/GCP
  • Implementing policies for the use of cloud services, managing requests for new technology, establishing a secure cloud environment, and ensuring appropriate availability of services
  • Ability to work in a team-oriented, collaborative environment.
  • Excellent software & hardware troubleshooting experience.
  • Extensive support experience with company applications.
  • Expert technical knowledge of current Operating System (Microsoft and/or Linux) deployment & support.
  • Excellent project management skills.
  • Excellent written, oral, and interpersonal communication skills.
  • Excellent documentation skills.
  • Highly self-motivated and directed, with keen attention to detail.
  • Proven analytical and creative problem-solving abilities.

             

Company Description
Founded in 1981, Pomeroy provides high quality managed IT infrastructure services, professional and staffing services and procurement and logistics services, and is a recognized leader in the service desk and managed desktop services markets. Pomeroy is based in Hebron KY, in the Cincinnati OH metro area. Learn more about Pomeroy at https://www.pomeroy.com/managed-workplace-services/it-staffing-services/.

Pomeroy Technologies, LLC

Founded in 1981, Pomeroy provides high quality managed IT infrastructure services, professional and staffing services and procurement and logistics services, and is a recognized leader in the service desk and managed desktop services markets. Pomeroy is based in Hebron KY, in the Cincinnati OH metro area. Learn more about Pomeroy at https://www.pomeroy.com/managed-workplace-services/it-staffing-services/.

Address

Atlanta, GA
USA

Industry

Technology

Website

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