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Desktop Support Technician

Pomeroy Technologies, LLC
Tucson, AZ
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Pomeroy is looking for a Desktop Support Technician or an IT Field Tech for a 3 month contract-to-hire. The appropriate candidate provides on-site field support to customers. Client Site Services IT Support staff works in a very dynamic, fast-paced environment which provides services over the phone, through e-mail, and primarily in person (90% Primary function will be deskside visits). Entry Level candidates with only 1 year of experience are welcome to apply. Applicants with Level 1 IT Experience are also welcome to apply!

 

Description

  • You will be responsible to install and configure new IT equipment, perform PC Refresh, and deploy new hire installs of equipment.
  • May also include diagnoses and resolving software and hardware incidents, including operating systems (Windows 10) and across a range of software applications on the client machine (Office applications, Outlook, Skype for Business, etc.).
  • PC moves, retirement and pickup of devices set for retirement.
  • Wipe drives with proper chain of custody
  • Resolve incidents and upgrade different types of software and hardware.
  • Must accurately record, update and document requests using the IT service desk system (Service Now).
  • Must maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

 

Requirements:

  • 1+ years experience with PC installation, deployments and troubleshooting
  • MS Office installation and support
  • Understanding of SLAs and proper chain of custody.
  • Basic inventory management and chain of custody. (HP products primarily used on site).
  • Proven ability to resolve incidents and upgrade different types of software and hardware.
  • Installation of new hardware for customers, such as new monitors, docking stations, or keyboards.
  • Candidates should possess the ability to schedule their own appointments with the customer via email, IM or phone or work in tandem with a dedicated scheduling staff/task assigner.
  • Ability to maintain appointments/customer contact is required.
  • Must possess excellent verbal communication skills and communicate effectively with technical and non-technical colleagues at all levels in the organization in a professional manner.
  • Some weekend work, OT, and travel may be necessary.

 

Benefits

  • Contract to hire
  • 401K
Company Description
Founded in 1981, Pomeroy provides high quality managed IT infrastructure services, professional and staffing services and procurement and logistics services, and is a recognized leader in the service desk and managed desktop services markets. Pomeroy is based in Hebron KY, in the Cincinnati OH metro area. Learn more about Pomeroy at https://www.pomeroy.com/managed-workplace-services/it-staffing-services/.

Pomeroy Technologies, LLC

Address

3280 E Hemisphere Loop

Tucson, AZ
85707 USA

Industry

Technology

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