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Customer Service Representative

Polly Insurance Agency
Williston, VT
  • Expired: August 05, 2022. Applications are no longer accepted.

At Polly (formerly DealerPolicy), we've created the future of car insurance. Our innovative mobile technology enables car-buyers to view multiple insurance quotes and immediately purchase online and/or connect with licensed insurance agents. This is all powered by our people.

We are bold trailblazers who are passionate about doing amazing things – together. If this sounds like you, we’d love to hear from you! Job Overview: Our dynamic service team is seeking an enthusiastic individual to provide exceptional customer service to Polly’s clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies.

You’ll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today! Hours of Operation: The Polly Service Center is operational 8:00am – 6:00pm (EST); Monday – Saturday. We offer varied work schedules: 5 days/week, 8-hr work shift (1-hr lunch), until 6p local time, including Saturdays and holidays. Schedules will be assigned based on business needs and commence upon completion of full-time training. What You'll Do: Answer incoming calls/email questions about insurance policies and consumer complaints and general inquiries from carriers. Demonstrate accuracy in processing client request to include but not limited to Pending cancellations, providing Insurance documentation and processing carrier and customer requests. Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies Stay up-to-date on Polly’s processes and procedures, partnered insurance company coverages, exclusions, and options to provide customers with competitive coverage and cost options Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved Connect with other agents, insurance carriers and managers to solve complex challenges for our customers Foster a culture of TOP NOTCH customer service and promote continuous improvement across all aspects of how we serve our clients Who You Are: Humble – A real team player and willing to put in the time and work hard. Understanding and compassionate Hungry – Timeliness of getting things resolved.

Sales and service goal and task oriented Interpersonally Smart – Deescalate problems in real time. Comprehend and resolve issues pertaining to the customer through clear communication Requirements What You’ve Done: High school diploma or GED equivalent needed Previous customer service experience required for this position Knowledge of insurance products and policy schedules, preferred but not needed Must have knowledge of Microsoft Office and customer relationship management software Excellent active listening, interpersonal, and communication skills Strong organizational, and time management skills Ability to work on Saturdays as part of a normal schedule An active Property & Casualty (P&C) Insurance License, preferred but not needed Benefits Work & Life, Balanced – We’re Here for You: Medical, dental and vision insurance HSA, FSA, Dependent Care FSA and Commuter pre-tax benefit Combined PTO, gives you more freedom with how you use your time Paid Parental leave + Baby Cash Generous vacation time Matching 401(k) contributions Life & disability Insurance Paid volunteer hours Headquartered in Williston, Vermont, Polly was founded in 2016. Today, hundreds of employees work remotely across the USA.

Visit our to learn more about culture and opportunities at Polly. Polly is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status as defined by federal, state or local law. #PIQAgent

Polly Insurance Agency


Williston, VT



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