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Intake Specialist - Customer Service

Polito & Harrington LLC New London ,CT
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Polito & Harrington, LLC is seeking a qualified intake specialist/customer service team member.

Key Responsibilities Include:

  • Your role is to receive phone calls, email and text from inbound potential clients. You will be the first person our potential clients speak to and you must convey confidence, compassion and calming on the phone. You will be out front and the face of a busy personal injury firm. Can you thrive in that environment?


  • You cannot be afraid to speak with live human beings. You must be genuinely caring toward others. You are speaking with folks who are having a really bad time (i.e. they were injured) – you must be caring just as you would be if you lost a loved one or were injured yourself. At the same time, you must convey confidence that our firm will help them and you are the person who will first help to facilitate that.


  • High pace and high volume. This position is not for someone who does not like deadlines or working in a fast -paced environment. If you are more comfortable being a wallflower, this job is not for you. If you thrive under pressure and love hitting deadlines, this job is very much for you.


  • Our clients may be scared of legal help as they have never been through it and you will set the tone for how that experience goes here. You must therefore be calm under pressure yourself. Does pressure excite and energize you?


  • You are technologically savvy across multiple platforms. You can type on your computer, be researching on a cell phone, looking at pictures on your laptop and be talking on the phone all at the same time. And nothing about that stresses you out, in fact, you love that kind of multi-tasking.


  • Detail-oriented and organized. You're the type that has planners FOR your planners. Every single aspect of this job is deadline-based. If you do not like deadlines, this job is not for you.


  • You are able to follow a process and put your TRUST in that process.


  • You are a highly energetic self-starter who enjoys convincing people and selling our law firm’s services, you enjoy the thrill of the “hunt.”


  • Coach-able, Flexible, Accountable


  • High Energy Level- again, if it is not clear yet, this is not a position where you can lay back and hide in the shadows. You are the first face of the firm and everyone is watching. Can you rise to the occasion and shine under pressure?


  • We are a team is that is present, engaged, never complacent and eager to grow individually and as a firm.


We offer a competitive salary with benefits and incentives.


We are in the midst of exciting growth in both our footprint and personnel-will you grow with us?



Company Description
We are a dynamic and energetic personal injury law firm. Here is a link to a video about who we are. Check it out:

Polito & Harrington LLC

Why Work Here?

Dynamic and energetic plaintiff’s personal injury firm with significant room for growth

We are a dynamic and energetic personal injury law firm. Here is a link to a video about who we are. Check it out:


New London, CT