We are seeking a Dispatcher - Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving delivery issues.
- Handle customer inquiries and complaints
- Provide information about the services and expectation related to local deliveries and warehouse functions
- Troubleshoot and resolve delivery/warehouse issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Previous experience in customer service, dispatch, warehouse functions
- Ability to build rapport with clients
- Ability to prioritize and multitask!!
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Clean driving record
- No felonies
- General warehouse duties/functions