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Call Center Representative

Point Breeze Credit Union Hunt Valley, MD

  • Salary $35,000 to $40,000 Annually
  • Benefits Offered Vision, Medical, Life Insurance, 401k, Dental
  • Employment Type Full-Time


  • Give prompt, efficient and accurate information in the processing of all transactions and inquiries by phone.
  • Answer member inquiries by using the proper telephone techniques that are set by the department manager.
  • Actively promote all products and services the credit union currently offers by using cross-selling techniques.
  • Perform as a team player and solicit input to improve departmental flow.
  • Adhere to all credit union compliance requirements, including Bank Secrecy Act (BSA) guidelines and regulations as explained and as appropriate for the position.
  • Perform other duties as assigned by the Assistant Call Center Manager and Call Center Manager.


  • High school graduate or equivalent.
  • One to three years of similar or related experience.
  • Bilingual a plus
  • General knowledge of credit union policies and procedures.
  • Basic understanding of loans, payment processes, and interest rates.
  • Excellent communication and public relations skills.
  • Ability to work well under pressure.
  • Positive attitude, enthusiastic, and communicates effectively.
  • PC Proficient.

Point Breeze Credit Union

Why Work Here?

Competitive salary and benefits!

Point Breeze Credit Union is a member-owned, not-for-profit financial cooperative founded in 1935 to serve the financial needs of employees of Western Electric Company. Today, Point Breeze has five offices located in Hunt Valley, Rosedale, Bel Air, Westminster and Owings Mills serving more than 500 Employer Groups and over 50,000 members in the Greater Baltimore area, with total assets exceeding $700 million. For over 80 years, Point Breeze Credit Union has remained a safe, trusted place to save and borrow money at favorable rates. Moreover, we are a full-service financial institution, offering FREE checking accounts, low-rate credit cards, and the convenience of remote banking.


Hunt Valley, MD 21030 USA
Hunt Valley, MD


Posted: over a month ago