*Direct Hire* Senior Customer Service Representative

Multiple job-seekers are needed for Customer Advocate roles in Camden, NJ! As the Customer Advocate, you will primarily be responsible for handling incoming calls and providing excellent customer service.

Responsibilities of the Customer Advocate include:

• Handles incoming calls in a non-scripted environment.
• Strives to reach or exceed all performance and quality metrics.
• Decides and implements best course of action to resolve issues in a low effort manner including making informed goodwill decisions.
• Manages customer case load on an on-going basis to ensure that follow up and case closure is handled in accordance with department standards.
• Acquires and maintains a high level of understanding of product, policies, and procedures.
• Displays skills of active listening, personality flexing, positive phrasing, and purposeful small talk.
• Consistently aims to be of service to customers, retailers, and team.

Requirements of the Customer Advocate:

• Bachelor’s Degree and at least two (2) years of relevant customer service work experience. High school degree plus at least six (6) years of relevant customer service-related work experience will be considered in lieu of degree.
• Excellent phone and negotiation skills and ability to multi-task.
• Keen attention to detail.
• Ability to clearly communicate complex information through the written or spoken word.
• Excellent conflict resolution, decision-making and critical thinking skills.
• Ability to follow detailed procedures and ensure accuracy.