Life Insurance Customer Service Representative - Hybrid

Our client is looking for an energetic job-seeker for a Customer Care Representative position local to Philadelphia, PA! As the Customer Care Representative, you will be responsible for supporting customers and clients. This temporary-to-hire role offers $19/HR!

HYBRID SCHEDULE: Remote - Must be able to commute to Philadelphia, PA 1 day a week.

Responsibilities of the Customer Care Representative include:

• Handling customer complaints and inquiries in a timely and courteous manner.
• Providing information on in-force products to Agents, Policyholders and Employees.
• Communicating contract language in terms callers will understand.
• Resolving a wide variety of problems with customers.
• Providing clear and concise information on problems.
• Maintaining a log of incoming calls from customers and field personnel.
• Following through to ensure that problems and requests are handled satisfactorily.
• Following up on telephone inquiries.
• Communicating with Policyholders and Agents on policy changes.
• Completing specific projects relating to policies.
• Assisting other departments in handling customer service problems.
• Understanding the process for address and correspondent changes

Requirements of the Customer Care Representative Include:

• Minimum of 5 years relevant experience in high volume service environment.
• High School Diploma, or equivalent. Relevant Associates Degree highly preferred.
• Must have knowledge of Group Administration, Individual Administration and be familiar with basic claim processing.
• Bilingual (English/Spanish) preferred
• Excellent telephone etiquette, excellent communication skills and handle customer complaints and problems in a timely and courteous manner.
• Ability to work remotely near Philadelphia