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Guest Service Representative

Pocono Outdoor Adventure Tours Long Pond, PA

  • Expired: August 23, 2021. Applications are no longer accepted.

Job DescriptionPosition: Guests ServiceEssential Functions: Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of vehicles and licensed drivers. Ensures guest knows details of reservation date and time and number of vehicles, and conveys that information to Tour Guides. Properly enter information into accounts.

Assists guests with check out payments or changes. Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understand requests, responds with appropriate actions and provides accurate information such as hours, special discounts, rates, etc.

Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of...

special guest needs. Retrieves messages and communicates the content to the guest.Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiates results. Listens and extends assistance in order to resolve problems such as price conflicts, etc.

Remains calm and alert, especially during emergency situations and heavy activityCompany DescriptionWhether you are traveling to the Poconos for a family vacation in one of the areas world class resort properties or you are on a day trip to the Poconos, our team at Pocono Outdoor Adventure Tours is ready to give you a scenic and adrenaline filled tour on the property of the famous Pocono Raceway. Whether it is our woods trails, our exciting challenge course or the tour down the outside of the Long Pond straight (well known by race fans), where we have the opportunity to stop and peer over the wall at race cars as they scream by coming out of turn one of the Tricky Triangle race track, there is something for the entire family. Tours are guided and are approximately an hour, they do include safety instructions.

We are conveniently located between Camelback/Camelbeach, Jack Frost and Big Boulder ski resorts and a short drive from Aquatopia, Great Wolf, Kalahari and Split Rock lodge resorts.Our team has been serving guests in the Poconos since 1968

Pocono Outdoor Adventure Tours

Address

Long Pond, PA
USA

Industry

Tourism

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