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Call Center Representative

Plymouth Bay Orthopedics Duxbury, MA
  • Posted: over a month ago
  • Full-Time
  • Benefits: Medical, Life Insurance, 401k, Dental

We are a busy multi-physician, patient-centered orthopedic practice seeking an organized individual to join our team in the Call Center where the goal is to provide exemplary service and customer care to every caller. In this position you will be responsible for answering calls in a consistent, efficient and courteous manner. The position is 40 hours per week, with competitive pay and excellent benefits.

Required Qualifications

High School Diploma or equivalent

Previous Medical Office Call Center Experience a plus

Skills/Competencies:

  • Strong customer service skills required

  • Handling 300-500 incoming and outgoing calls per day

  • Ability to thrive in a customer driven, fast pace environment while maintaining composure

  • Maintaining the ability to multi-task efficiently, work autonomously and as part of a team

  • Knowledge of medical terminology preferred

  • Communicates clearly in conversations, interactions, and in writing while handling PHI

  • Works effectively with other team members

  • Efficient time management and effective problem solving skills

  • Takes ownership and resolve for producing high quality work with precision to detail

  • Effectively handles interactions at all levels and appropriately responds to sensitive situations

Plymouth Bay Orthopedics

Why Work Here?

Excellent work environment

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