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Assistant Customer Service Representative

Plumbline Staffing Solutions Burr Ridge, IL
  • Expired: 25 days ago. Applications are no longer accepted.

We are seeking an Assistant Customer Service Representative to join our team! This is a fast pace environment and the candidate must be a quick learner, have a good attention to detail, able to multi-task between different work duties while also assisting customer service with phone coverage. The candidate will be working closely with our database so being detail oriented is a very important factor.


  • Reception coverage
  • Filing and sorting
  • Distributing of faxes (Virtual/Email faxes)
  • Reviewing and distributing Customer Service emails
  • Special projects

Updating Customer Database such as:

  • Name & Address corrections
  • Third party shipping updates
  • Flagging accounts as (GPO) Group purchasing organizations
  • Flagging accounts with specific notes & instructions

Assisting New Accounts coordinator with:

  • New Accounts Set-up
  • Web order retrieval & processing
  • Linking customer to website
  • Call report updates

Assist Customer Service with:

  • Answer overflow of calls
  • Assist customers with returns and replacement orders
  • Gathering information to research products and parts
  • Ability to identify vendors and parts needed (once fully trained)
  • Process orders, returns, quotes, create part numbers, etc. (once fully trained)
  • Follow up on quotes, open sales orders, emails, etc.


  • Customer Service Call center experience required
  • Good phone skills - inbound & outbound
  • Good computer & typing skills
  • Microsoft Office skills - a must (Outlook, Basic Excel & Word)
  • Complex thinker
  • Detail oriented – very important
  • Able to multi-task – a must have ability
  • Good spelling and grammar skills
  • Quick learner and willingness to learn
  • Able to handle difficult customers
  • Pleasant manner
  • Bilingual Spanish a plus (but not required)

Plumbline Staffing Solutions

Why Work Here?

Great company to work with

We are a Chicago-based, boutique recruiting firm that specializes in placing professionals locally and nationally.


Route 83 and 75th
Burr Ridge, IL