Customer Service Representative

Summary:

The Customer Service Representative will work directly with customers and Plitek’s internal team to ensure that customer’s requirements are met or exceeded. Must have excellent organizational skills, the ability to multi-task, and make strategic business decisions.

Responsibilities:

· Perform all customer service activities related to RFQs, order entry, contract review and order acknowledgements.

· Process customer issues and ensure efficient and effective corrective action response by Plitek.

· Communicate with customers and Plitek personnel via phone, email, and verbal conversation regarding status of orders, shipments, documentation, and any other request for information and/or product.

· Manage customer documentation and records.

· Support Sales by efficiently executing requests for information and reports as needed.

Job Requirements:

· Productive time management and organizational skills.

· Manage multiple priorities effectively.

· Excels within a Team environment.

· Strong written and verbal communication.

· Identify creative solutions to business issues.

· Utilizes technology to work smarter and improve the level of service to customers and Plitek team members.

· Ability to understand and comprehend complex procedures.

· 5+ years of customer service experience.

Education:

Associates/Bachelor’s Degree or related work experience preferred

Conditions of Employment:

· Completion of background check and pre-employment physical

Plitek offers an extensive compensation and benefits package, which includes:

· Competitive Rate

· Medical and Dental Insurance

· Short Term Disability and Life Insurance

· 401(k) Retirement Plan with Employer Matching

· Paid Time Off

· Eligible for Customer Service commission