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Customer Service Representative

Plitek, L.L.C.
Prospect Heights, IL
  • Posted: over a month ago
  • $45,000 to $55,000 Yearly
  • Full-Time
  • Benefits: dental, life insurance, medical, 401k,
Job Description

Summary:

The Customer Service Representative will work directly with customers and Plitek’s internal team to ensure that customer’s requirements are met or exceeded. Must have excellent organizational skills, the ability to multi-task, and make strategic business decisions.

 

Responsibilities:

· Perform all customer service activities related to RFQs, order entry, contract review and order acknowledgements.

· Process customer issues and ensure efficient and effective corrective action response by Plitek.

· Communicate with customers and Plitek personnel via phone, email, and verbal conversation regarding status of orders, shipments, documentation, and any other request for information and/or product.

· Manage customer documentation and records.

· Support Sales by efficiently executing requests for information and reports as needed.

 

Job Requirements:

· Productive time management and organizational skills.

· Manage multiple priorities effectively.

· Excels within a Team environment.

· Strong written and verbal communication.

· Identify creative solutions to business issues.

· Utilizes technology to work smarter and improve the level of service to customers and Plitek team members.

· Ability to understand and comprehend complex procedures.

· 5+ years of customer service experience.

 

Education:

Associates/Bachelor’s Degree or related work experience preferred

 

Conditions of Employment:

· Completion of background check and pre-employment physical

 

Plitek offers an extensive compensation and benefits package, which includes:

· Competitive Rate

· Medical and Dental Insurance

· Short Term Disability and Life Insurance

· 401(k) Retirement Plan with Employer Matching

· Paid Time Off

· Eligible for Customer Service commission

Company Description
PLITEK is a leading, global manufacturer of precision die cut components and converted materials. We provide unique solutions through a range of vertically integrated converting capabilities and value added services.

Our converting capabilities include precision die cutting, multi-layer laminating, custom film extrusion, specialty adhesive coating, release liner coating, surface treatment, slitting & rewinding, printing, and packaging.

Our value-added services also include material selection assistance, design support, rapid prototyping, clean room manufacturing, and contract assembly & packaging.

We focus on providing solutions for our customers and strongly value quality, innovation, hard work, and good business ethics.

Mission: World-Class Excellence

We maximize client satisfaction and employee pride of ownership by demonstrating competence and creativity with professionalism. We are committed to quality by using best practice manufacturing processes and state-of-the art technology to deliver world-class products and services.

Our Core Values include:
- Integrity
- Strict Confidentiality
- Strong Relationships
- Entrepreneurial Spirit
- Partnership
- Supporting Our People and Community

Plitek, L.L.C.

Why Work Here?
Creative team, Growth opportunity, Team continuity is strong, Great Benefits, Owner invest heavily into business and employees.

PLITEK is a leading, global manufacturer of precision die cut components and converted materials. We provide unique solutions through a range of vertically integrated converting capabilities and value added services. Our converting capabilities include precision die cutting, multi-layer laminating, custom film extrusion, specialty adhesive coating, release liner coating, surface treatment, slitting & rewinding, printing, and packaging. Our value-added services also include material selection assistance, design support, rapid prototyping, clean room manufacturing, and contract assembly & packaging. We focus on providing solutions for our customers and strongly value quality, innovation, hard work, and good business ethics. Mission: World-Class Excellence We maximize client satisfaction and employee pride of ownership by demonstrating competence and creativity with professionalism. We are committed to quality by using best practice manufacturing processes and state-of-the art technology to deliver world-class products and services. Our Core Values include: - Integrity - Strict Confidentiality - Strong Relationships - Entrepreneurial Spirit - Partnership - Supporting Our People and Community

Address

35 Piper Lane

Prospect Heights, IL
USA

Industry

Business

Website

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