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Field IT Consultant (South San Francisco)

Pliancy South San Francisco, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

About Us

Pliancy provides white-glove, high-touch IT consulting services to Life Sciences and Finance organizations (Venture Capital, Private Equity, and Hedge). As a people-first company who invests in the long-term success of our employees, were looking for creative thinkers who like to solve interesting problems. Anyone can sell solutions, right? Wed rather find the right solution for our clients by discovering their unique needs and applying them to the bigger picture. We challenge the status quo to innovate towards simplicity and sustainability thats what sets us apart. That, and our Cloud Native-first approach, which is still rare among our legacy-solution-bound competitors. Whether streamlining a clients race to a cancer cure or securing the fine details of data integrity, were driven to help people. Plenty of opportunity for out-of-the-box thinkers looking to grow their career.


What's an average day like?

The clients you'll work with are exclusively Life Sciences firms as well as Capital Management firms likely Venture Capital, Private Equity, or Hedge Funds. These clients are very friendly and enjoyable to work with. You're treated as one of their own, not as an outside individual. We're a fun, relaxed team who has a passion for technology and helping our clients through creative solutions. If you love a challenge, building relationships, and socializing with fellow team members you'll love our culture.


A typical week is a mix of four-hour and eight-hour scheduled visits consulting with your primary clients, researching solutions, implementing projects, using technology to improve process and workflows, improving documentation, training users, and responding to ad-hoc requests. You'll also enjoy catered lunches onsite or meet up with teammates nearby for meals and coffee. When not scheduled at your clients' sites, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.


Who are we looking for?

You're an attentive, sociable person who loves connecting with the people you support and working in a team environment. To you, clients are people, not cases to solve you build relationships, and as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You look out for your people and theyre grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of these tools.


Responsibilities:

  • Driving the adoption of forward thinking technology in a rapid growth environment
  • Identifying unique cutting edge solutions to business problems leveraging technology
  • Providing high touch white glove responsive support to executives, executive assistants, and staff
  • Troubleshooting day to day technical issues and assisting with daily requests
  • Creating new users, configuring laptops, and setting up their desks/workstations
  • Training and assisting on use of tools and technology to meet business needs
  • Documenting assets, configurations, passwords, processes, etc. and maintaining current and accurate documentation
  • Assisting with office moves, upgrades, and AV deployments


Requirements

Must Have

  • Soft skills (Personality, Relationship Building, Communication Skills, Stress Management)
  • Experienced and comfortable supporting executive teams
  • Intimate Windows and MacOS knowledge
  • 1+ years of general IT support experience
  • Incredible sense of pride and passion for what you do and a desire to help your teammates
  • Aptitude (Ability to learn new technologies quickly)
  • Troubleshooting (Ability to work through issues methodically)
  • Ability & willingness to properly document processes and assets
  • Active Directory / Azure AD
  • Cloud based services (O365 / GSuite / Box / Egnyte and others)
  • General understanding of networks including wireless mesh networks
  • Authorization to work in USA for any employer


Nice to Have

  • Prior experience supporting Life Sciences and Capital Management firms (VC/PE/Hedge)
  • Experience with cloud ID services, Okta / DUO and other MFA/SSO providers
  • Addigy/Jamf/Intune
  • Video-conferencing/AV experience
  • PowerShell & Scripting
  • VoIP Support & Management


Benefits

Compensation & Benefits

  • Generous salary, above average pay (65K-90K dependent on experience)
  • Cadillac healthcare: Anthem Blue Cross Gold Plan (Premiums 100% covered for employees, 50% for dependents)
  • Medical HRA: Company funded reimbursement account to help cover copays, deductibles, and coinsurance
  • Dental / Vision
  • 401K + 6% Matching (available on Day 1)
  • Unlimited vacation policy
  • Health/Wellness Reimbursement up to $100/mo
  • Cell phone covered (reimbursement)
  • Home internet covered (reimbursement)
  • Commuter benefits


Why us?

  • High profile clients / unique challenges / best in class hardware & technologies
  • Competent and fun co-workers who take team work seriously
  • Rapid company growth 75% year over year
  • Limitless potential for those who go above and beyond
  • Flexible schedule for those who are organized self-starters and are good at self-management
  • Great culture of working with talented people, we really do treat our people as family
  • Clothing allowances, lunch allowances, and other perks

Pliancy

Address

South San Francisco, CA
USA