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Call Center Representative (Emergency Rental Assistance)

Plexos Group
Baton Rouge, LA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

We are seeking a Call Center Representative (Emergency Rental Assistance) to join our team! You will be responsible for helping customers by providing information and support related to the State Specific Emergency Rental Assistance Program and resolving technical issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the program
  • Troubleshoot and resolve issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the Emergency Rental Program

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Preferred:

  • Previous experience in Emergency Management and Disaster Recovery Call center support a plus

 

Company Description
The Plexos Group, LLC employs the most experienced and innovative professionals in the field of disaster recovery management who have completed similar work for municipal, state, and federal agencies. Our project team has more than 100 years of combined experience in managing disaster recovery and has led disaster recovery programs in excess of $25 billion.

Plexos Group

The Plexos Group, LLC employs the most experienced and innovative professionals in the field of disaster recovery management who have completed similar work for municipal, state, and federal agencies. Our project team has more than 100 years of combined experience in managing disaster recovery and has led disaster recovery programs in excess of $25 billion.

Address

Baton Rouge, LA
USA

Industry

Business

Website

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