The URA Specialist performs case management work designed to minimize the displacement of households occupying properties assisted with NCORR CDBG-DR funds. Specifically, the URA Specialist will work with both owner-occupants and tenants to carry out NCORR’s URA Standard Operating Procedures (SOPs) and Optional Relocation Policy.
· Assists with housing intake activities to ensure that all tenant occupied properties are identified and proper URA notifications are provided and acknowledged within federally prescribed timeframes.
· Develop a household case record and assess the temporary and/or permanent relocation needs of each household to be assisted.
· Gather documentation to evaluate owner eligibility for Temporary Relocation Assistance (TRA) and tenant eligibility for temporary and/or permanent relocation assistance in compliance with URA regulations and program policies.
· Provide relocation advisory services to tenants occupying properties assisted by NCORR’s ReBuild NC Housing Programs.
· Identify comparable replacement dwellings to be used for temporary or permanent relocation and coordinate the HQS inspection of these units prior to referral to the tenant.
· Obtain documentation to properly calculate the amount of relocation assistance that can be provided.
· Develop and submit owner and tenant claims for relocation assistance to include moving expenses, rent, and other out-of-pocket expenses as outlined in NCORR’s URA Standard Operating Procedures (SOPs) and Optional Relocation Policy.
· Ensure that reoccurring rental expenses are processed in a timely manner and paid in accordance with applicant and/or tenant lease agreements.
· Assist with DRGR reporting of demographic and income information for households receiving relocation assistance.
- Retain all URA records and documentation in accordance with the NCORR records retention policy and HUD CDBG-DR requirements.
Knowledge, Skills and Abilities:
- Demonstrates critical thinking, problem solving, and attention to detail.
- Demonstrates self-motivation, discipline, creativity, and resourcefulness.
- Ability to conduct all job duties and communications with the highest level of standards, confidentiality, professionalism and ethics.
- Possesses excellent organizational, listening, written and verbal communications skills.
- Demonstrates the ability to multi-task effectively and efficiently, and work collaboratively with others.
- Knowledge of personal and peripheral computer equipment with skill in data entry and the use of Microsoft Office preferred;
- Bachelor’s degree.
- Three to five years of relevant experience in case management preferably in CDBG and/or FEMA grant programs.