Bilingual Case Manager

Bilingual Case Manager is responsible for providing comprehensive case management services to survivors of disasters per program guidelines and requirements, which includes conducting an assessment, providing short-term and/or long-term case management services in accordance to Agency standards, funding guidelines, and other federal, state, and local regulatory requirements.

Essential Duties

• Meet and interview clients to conduct intake, assessment and program eligibility determination; provide information and referral to appropriate resources and prioritize needs and services
• Must be able to speak Vietnamese and English
• Assist clients with completing applications, appeals and/or re-certification program assistance
• Work with client to develop and implement long-term recovery plans; provide case management services within grant or funding guidelines, as needed; monitor and document client progress
• Assist client in working through the sequence of delivery to maximize resources and decrease duplication of benefits
• Accurately complete and submit all case notes, files, and records in a timely manner; use appropriate tracking and database systems to record case and progress notes; maintain detailed and organized files
• Respond to inquiries about client needs, benefit eligibility, and referred services and resources in a courteous, compassionate, and timely manner
• Obtain needed information and complete regular reports regarding client progress; maintain accurate services and progress and generate reports in accordance to Agency standards and federal, state, and local funding guidelines and requirements; maintain contact with clients and/or their families to track progress and needs; complete documentation on all assigned caseload; submit all reports in a timely manner
• Actively participate in all staff meetings, trainings, or educational workshops as required
• Provide on-call and emergency case management services when needed
• Other duties and special projects as assigned