Customer Support Specialist
Customer Support Specialist responsibilities include:
· Responding to customer queries in a timely and accurate way, via phone, email or chat
· Identifying customer needs and helping customers use specific features
· Analyzing and reporting product malfunctions
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
· Respond to customer queries in a timely and accurate way, via phone, email or chat
· Identify customer needs and help customers use specific features
· Update our internal databases with information about technical issues and useful discussions with customers
· Monitor customer complaints on social media and reach out to provide assistance
· Share feature requests and effective workarounds with team members
· Inform customers about new features and functionalities
· Gather customer feedback.
· Experience as a Customer Support Specialist or similar CS role
· Understanding of how CRM systems work
· Excellent communication and problem-solving skills
· Multi-tasking abilities
· Patience when handling tough cases