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Customer Service Representative (CSR)

Plato's Closet - Holland, MI Holland, MI

  • Posted: over a month ago
  • $11 to $14 Hourly
  • Full-Time
Job Description

OUR MISSION:

To serve each and every customer we come in contact with. Our stores are teen-friendly and community focused. We encourage involvement with neighborhood organizations, schools, and colleges who can benefit from our unique buying and selling process. We strive to be the community’s local teen and young adult store bringing together outstanding values, personalized service and a wide variety of brand name products.

Plato’s Closet has filled a unique niche in the retail marketplace. We pride ourselves in being the dominant teen retailer that specializes in the buying and selling of brand name product for the teen and twenty-somethings. Because of that, we continue to maintain a distinct niche in the industry.

POSITION PURPOSE:

To help promote all aspects of the business including but not limited to selling, pricing, and merchandising. Promote a high level of customer service by ensuring customers are assisted in an enthusiastic, timely, and knowledgeable manner. Assist store management in daily store operations.

MAJOR AREAS OF RESPONSIBILITY:

  • Exhibit appropriate selling and buying behaviors. Greet customers immediately, determine their needs, and handle all transactions in a professional and enthusiastic manner.
  • Become familiar with products, brands, and prices and make recommendations of products, including their features and benefits, to suit customers’ needs. Maximize sales and customer satisfaction by adding items to the close of the sale.
  • Buy used products, reinforcing the customers’ purchases and sales to the store. Invite customers to return to the store to buy, sell, or trade and promote the image of the store concept.
  • Price and ticket items based on pricing and buying guidelines. Restock store following merchandising plan. Maintain store displays and follow store housekeeping and maintenance standards and procedures.
  • Develop proficiency in operating computerized Point of Sale (POS) and sales tracking system for all sales transactions, buys, returns, etc.
  • Achieve personal and store sales goals by applying sound customer service and sales protocol.

SPECIFIC RESPONSIBILITIES (PRIORITIES):

  • G.I.F.T. Program and Overall Customer Service
  • Servicing Fitting Rooms: Getting Customers In AND Out Of Fitting Rooms, Customer Go Backs, and Checking/Cleaning Out (After EACH Customer)
  • Ringing: When there are more than 2 customers waiting to be checked out. After the customers have been helped, you should resume tasks you were doing before called up to ring.
  • Cleaning up sensors, hangers, etc. After each customer you check out at the registe
  • Replenishing racks new and used inventory
  • Maintaining shopability and visual presentation of the sales floor
  • Customer Holds - Making sure every customer is being offered a bin to hold merchandise (behind the counter) while they shop or until they would like a fitting room.
  • Running the Rack
  • Customers are led to product - No Pointing!

REQUIRED:

  • Prior retail experience preferred in similar product lines, but willing to train the right candidate.
  • Proven customer service skills.
  • Ability to work well as a team member, accept constructive feedback, and follow directions.
  • Effective communication and interpersonal skills.
  • Sales and goal driven.
  • High level of ethical/moral standards
  • Core Values:
    • ​​​Devoted - Loyalty to my team and leadership fuels a passion for what i do and motivates me to improve.
    • Enthusiastic - I pursue positivity, even when outside circumstances make it difficult.
    • Dependable - My team can count on you to be flexible, hardworking, and punctual as i relentlessly follow through with commitments.
    • Integrity - I Strive to do the right thing, especially when nobody is watching.
    • Constructive - I actively work to create a "no drama" culture by encouraging face-to-face constructive conversations to resolve conflicts or coach teammates.
    • Authentic - I am transparent about my weaknesses and open about steps on taking to improve.
    • Teachable - My humble posture invites feedback & demonstrates an openness to new ideas.
    • Efficient - I am always looking for ways to achieve better results at faster speeds.
  • Zero Discrimination Policy:
    • We DO NOT discriminate against ANY employee or candidate based on sex, gender, race, creed, age, vaccinated or unvaccinated.

PHYSICAL REQUIREMENTS:

  1. Ability to stand and walk for long periods of time, up to 8 hours a day.
  2. Lifting up to 40 lbs. without assistance. May involve heavier lifting with assistance of a team member or cart/dolly.
  3. Bending, rotating, and reaching customary to a retail environment; including receiving, pricing, and stocking/back stocking merchandise.
  4. Exposure to typical retail environment conditions and noise levels.
  5. Able to operate a computerized sales terminal.
Company Description
Plato's Closet Holland buys and sells gently used clothes & accessories for teens and twenty-something's. All the latest styles & trends for up to 70% off mall prices! Our stores buy and sell girls sizes 0/1 to 15/16 and guys size 28 to 38 waist. The gently used clothing and accessories that we buy are: top-name brands, cool, hip, trendy, and clean. Typically we buy items that have been in the retail stores within the past 12 to 18 months.

Our process is quick and easy:
1. Go through your overflowing closet
2. Bring in your cool stuff
3. Walk out with new cool stuff or $$$ in your pocket! Plato's Closet Holland offers gently used denim, tops, coats, dresses, skirts, hoodies, shoes, belts, purses, jewelry and much more!

Plato's Closet - Holland, MI

Why Work Here?
Brand new store, employee discount, flexible schedule to accommodate students, first dibs on clothing, and monthly bonus opportunities.

Plato's Closet Holland buys and sells gently used clothes & accessories for teens and twenty-something's. All the latest styles & trends for up to 70% off mall prices! Our stores buy and sell girls sizes 0/1 to 15/16 and guys size 28 to 38 waist. The gently used clothing and accessories that we buy are: top-name brands, cool, hip, trendy, and clean. Typically we buy items that have been in the retail stores within the past 12 to 18 months. Our process is quick and easy: 1. Go through your overflowing closet 2. Bring in your cool stuff 3. Walk out with new cool stuff or $$$ in your pocket! Plato's Closet Holland offers gently used denim, tops, coats, dresses, skirts, hoodies, shoes, belts, purses, jewelry and much more!

Plato's Closet - Holland, MI's Logo

Address

3006 West Shore Dr

Holland, MI
USA

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