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Senior Servicing Administration Analyst

Planet Home Lending
Irving, TX
  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

Job Summary

The Senior Servicing Administration Analyst is responsible for reviewing servicing portfolio data & results in order to determine and evaluate performance trends.  In addition, the candidate will take part in data process improvement opportunities, as well as enhancement or development of new servicing reports/processes.  The objective is to improve the delivery and performance reporting across all Servicing business channels, including vendors and rating agencies.   

This position will also provide support to the VP – Servicing Administration to ensure that loans are reported in accordance with investor and insurer.  Additionally, regulatory guidelines, company-wide policies & procedures and performance results are properly and accurately communicated to all stake-holders.  

Furthermore, this position will provide support as needed to the SVP, Servicing FP&A and Strategy.  This agenda will comprise of Servicing cost management review, quarterly/annual performance studies, competitor data analyses, Servicing division headcount allocations, as well as any ad-hoc finance projects.

 

Essential Duties and Responsibilities

  • Gathers, investigates, and reviews servicing performance information to determine pipeline and KPI process improvement or reporting enhancements in an effort to develop or refine the pipeline and KPI management disciplines necessary to improve service delivery results and data collection
  • Performs servicing data & report review to evaluate, analyze and assist in the assessment of performance in each servicing line of business against policies, procedures, pipeline disciplines, and industry standards. Creates and coordinates management level performance summaries for distribution to senior and executive management
  • Supports Servicing management through the detailed review of servicing financial data against industry peers while helping to develop comparisons necessary to improve Planet’s industry position. Manage Rating Agency Key Performance Indicator data for effective reporting to Servicing’s senior managers and coordinate database changes with Planet’s reporting team.
  • Develops strong relationships within internal and external business partners to develop and report performance results for immediate corrective action.
  • Performs other duties as assigned

 

Position Requirements

Education

  • High School Diploma or GED required
  • Bachelors in Finance preferred, but mortgage servicing experience with college courses in Finance would be acceptable

Experience

  • Minimum of five (5) years related technical work experience within mortgage banking, portfolio analysis, pipeline management, default servicing and/or mortgage servicing preferred.  Other combination of education and experience may be considered.
  • Data review and presentation experience

Functional/Technical Skills

  • Ability to define, refine and analyze data, preferably servicing data, as well as fully understand business processes and pipeline management to support the development of performance metrics and the required reporting within the Servicing Division, both in the Default Servicing and Servicing Operations Departments.
  • Strong organizational and process management skills – must be able to manage multiple tasks and projects simultaneously and able to meet deadlines.
  • Strong data review, research and structuring skills.
  • Strong analytical, oral, and written communication skills.
  • Strong attention to detail.
  • Ability to work with others and independently as the situation requires.
  • Strong problem-solving skills.
  • High level of proficiency with Microsoft Office, advanced Excel skills and some VISIO process workflow experience and Access database basics.

 

Environmental/Physical Demands

  • Standard office environment unless otherwise stated.

 

Benefits

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.

 

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

 

Company Description
Business is Booming! Planet Home Lending, LLC, is a privately held, full-service, national mortgage lender and servicer company. Planet is FNMA and FHLMC approved and sells through the Retail and Correspondent Channels, offering FHA, VA, Conventional, USDA, Jumbo, Non QM, and many other products. Planet Home Lending continues to reach month over month sales and servicing increases! Come join us!

Planet Home Lending

Business is Booming! Planet Home Lending, LLC, is a privately held, full-service, national mortgage lender and servicer company. Planet is FNMA and FHLMC approved and sells through the Retail and Correspondent Channels, offering FHA, VA, Conventional, USDA, Jumbo, Non QM, and many other products. Planet Home Lending continues to reach month over month sales and servicing increases! Come join us!

Address

Irving, TX
USA

Industry

Finance and Insurance

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