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Technical Support Specialist

Planet Fitness World Headquarters Hampton, NH

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, and we’re grateful for the amazing Planet Fitness team that supports our 2,000+ clubs and millions of members every day.

Our Planet Fitness team is comprised of dynamic, dedicated and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!

For the past 25 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

The PF Headquarters Information Technology team is searching for a Technical Support Specialist

About the Role:

The Technical Support Specialist will play a lead role in the company’s primary day-to-day hands-on support for the organization’s end-user laptops, desktops, mobile devices and applications. This position interfaces directly with internal customers and various departments, troubleshooting a wide variety of user issues to resolution. Your primary day-to-day responsibilities will include interaction with company staff to providing IT support services.  Service requirements may include administrative password support, file backups, LAN support, break/fix, software/hardware upgrades, patch management, Anti-Virus management, application installs, user support and training, etc.

In this role you will be responsible for:

  • Deploying and supporting Microsoft Windows
  • Maintaining detailed and up-to-date licenses and hardware/software inventory
  • Laptop/desktop deployments and break/fix
  • Printer deployments and break/fix
  • Hardware/software installs and upgrades
  • Mobile device management
  • End-user support
  • Managing IT department documentation
  • Performing preventive maintenance
  • Basic network troubleshooting
  • Supporting the internal Unified Communications system
  • Supporting Office 365 – Exchange, Outlook, etc.
  • Providing Microsoft application support
  • VPN account setup and support
  • Supporting Zoom and other video conferencing solutions
  • Desktop security

About You:

  • Associate’s or Bachelor's degree in a related field or IT related degree and/or combination of directly related work experience commensurate to 5+ years’ experience in IT
  • Desktop and Laptop Break/Fix experience
  • Excellent communication skills with a customer-centric focus
  • Self-starter and reliable. Able to function well in a team environment
  • Ability to write clear and concise technical documentation
More Reasons to Join Planet Fitness:
  • Hybrid work schedule
  • Early release Fridays
  • Volunteer days off
  • Competitive salaries and comprehensive benefits package
  • Employee Stock Purchase Program
  • Childcare allowance
  • Generous vacation/holiday pay
  • Free Black card and amazing exercise incentives
  • Onsite gym complete with locker rooms and Black Card area
  • Cafe' that serves delicious, healthy breakfast and lunch options
  • Company-sponsored social events

Planet Fitness World Headquarters


Hampton, NH
03842 USA



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