- Posted: May 12, 2022
Assistant Manager - Norwich, CT / New London County - Full Time Position - Weekdays: Monday through Thursday 1-10pm & Weekends: Saturday 6:30am-1pmPlanet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager. The Assistant Manager will oversee a wide variety of areas within Planet Fitness. Focus being that of managing front desk personnel, assisting the General Manager, focusing on the front of the house operations to ensure effective day to day activities.
The Assistant Manager must be able to multi-task in a fast-paced environment, meet strict deadlines, be able to delegate meritoriously, communicate effectively with management and provide superior customer services to our members and guests. Essential Duties and Responsibilities:The ability to understand and drive club metrics in alignment with business performanceThorough development of knowledge of club services, programs and products as well as current knowledge of key competitorsAssist in the interviewing and recruitment process by completing initial phone interviews of front desk and fitness instructorsMonitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities and modifies execution as needed to improve performanceResponsible for communicating and upholding company standards and leading by example for delivering the organizations mission, vision and values; manage a clean, friendly and well-maintained clubEnsure team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness Develop and maintain cleaning duties for front desk employees and oversees over-night employeesCoordinate disciplinary actions and terminations with General Manager, Regional Manager and Human Resources Flexibility to cover a shift for employees when there are call-outs or vacancies or assist the Club Manager with shift coverage in the event there are no other employees available to workAssist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" conditionMentor Front End employees to promote career growth through training, development, and performance assessmentPerform other duties as assigned by the Club Manager Minimum SkillsBasic computer proficiency (Microsoft Suite)Ability to manage multiple responsibilities Solid work ethic with strong decision-making skills Self-starter who takes initiative with minimal direction and supervisionComfortable working a flexible rotating scheduleBasic computer, math, and communication skills requireSuperior customer service skills, preferably in the fitness industry.Solid supervisory, diplomacy and listening skills.Hard working, enthusiastic and energetic!Strong problem resolution skills.Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.Minimum QualificationsA High School Diploma Or Equivalent required (Associates degree preferred) 6 month Supervisor or Manager experience in a restaurant or retail environment in a high volume atmosphere. (1 year Supervisor or Manager experience preferred)Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)Bi-lingual preferred.Hours (Initial training hours may vary as well as when the needs of the facility change.)Monday: 1:00pm - 10:00pmTuesday: 1:00pm - 10:00pmWednesday: 1:00pm - 10:00pmThursday: 1:00pm - 10:00pmFriday: OFFSaturday: 6:30am - 1:00pmSunday: OFFBenefitsCompetitive SalaryCompany contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical IllnessPaid Time Off benefits including 1 week Paid Time Off after 90 days and going forward, PTO acquired in accordance with the company's PTO policy based on years of service.Planet Fitness is an Equal Opportunity Employer
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