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Third Shift Customer Service Representative/Cleaner

Planet Fitness - Central PA Group Feasterville Trevose, PA
  • Posted: 12 days ago
  • Other
3rd Shift Customer Service Representative/CleanerHours
**List specific days/hours for your position (e.g. Must be available to work from 10pm-6am, Sunday through Thursday) in addition, may include “shifts may vary” and/or “must be able to work evenings and weekends”Job Summary

We are searching for a Overnight Customer Service Representative/Cleaner to join our team! As a member of our staff, you will get the opportunity to serve your community by enabling all people to enhance their lives through fitness in a judgement free environment.  You will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!
Some of your responsibilities will include:      

 

Job Responsibilities
  • Customer Service/Front Desk Activities:
    • Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
    • Respond to member questions and concerns in a timely and professional manner.
    • Conduct beverage or merchandise purchases on the point of sale system.
    • Explaining and promoting our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
    • Exceeding the minimum required daily statistics. 
    • Ability to assess and assist in emergency medical situations.
    • Upholding rules and policies in the facility.
    • Close shift for the business day.
  • Staff Supervision
    • Uphold integrity and security of sensitive company documents.
    • Lead by example and maintain consistent accountability.
    • Communicate between staff members any changes or information that is pertinent to their positions.
  • Member Accounts:
    • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
    • Checking members into fitness classes daily using Datatrak systems.
    • Creating new memberships and guest accounts for members.
    • Uphold integrity and security with member documents and sensitive information at all times.
  • Club Cleanliness and Maintenance:
    • Go above and beyond to keep the front desk area and lobby clean and orderly.
    • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
    • Regular cleaning of all exercise equipment and tanning beds.
    • Regular restroom and wet area cleaning and stocking.
    • Completion of daily and weekly cleaning responsibilities. 
  • Miscellaneous
    • Track Key Performance Indicators such as guest counts, cancels, info calls
    • Uphold the positive, energetic, upbeat culture of Planet Fitness. 

Qualifications:

  • 6-12 months of Customer Service experience is preferred.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Basic computer proficiency with an eye for accuracy.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Positive leadership and diplomacy skills.
  • Problem solving skills.
  • Must be able to work overnight hours.
  • Be a representative of the core values of National Fitness Partners at all times, by upholding the beliefs of Teamwork, Passion, Integrity, Positivity, Accountability

 Physical Demands/Requirements: 

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to lift up to 75 lbs.
  • Frequent climbing, balancing, kneeling and crouching during shift.
  • Will encounter toxic chemicals during shift including but not limited to:
    • Pinesol
    • Bleach
    • Windex (window cleaner)
    • Latex
    • Degreaser
    • Enviro Care Sanitizer
    • Caustic Acid
    • (Please ask your manager for the fully extensive list if needed)

Planet Fitness - Central PA Group

Address

Feasterville Trevose, PA
19053 USA

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