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Member Services Representative AM Shift

Planet Fit Indy 10 LLC
Fairfax, VA
  • Expired: May 27, 2021. Applications are no longer accepted.

Member Services Representative Morning Shift

Please apply to this posting if you have morning availability***

This Planet Fit Indy 10, LLC Job Description outlines the purpose, duties, responsibilities, qualifications
and expectations for anyone being hired to fill this position. Other expectations and duties not listed here
may be expected and/or assigned accordingly. The following does however outline the general role and
minimum expectations.
Job title Member Services Representative (AM, PM & Overnight)
Reports to General Manager
FLSA Non-Exempt

Job Summary and Objective
The Member Services Representative will be responsible for creating a positive member experience by
providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Overnight, additional Job Summary and Objective: In addition, you will be responsible for closing that
days shift for that business day. You will also be primarily responsible for the overall cleanliness of all areas
of the facility to ensure a positive member experience.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activitiesincluding:
o Answer phonesin a friendly manner and assist callers with a variety of questions.
o Check members into thesystem.
o New member sign-up.
o Take prospective members ontours.
Facilitate needed updates to members accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to
Assistant Manager or Manager asneeded.
Assist in maintaining the neatness and cleanliness of the club.
Other responsibilities as asked by management.
Overnight, Additional Essential Duties and Responsibilities:
Close shift for that business day.
Create a bank deposit for next day.
Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
Stock locker rooms with proper supplies/paper products.
Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym
equipment, etc.) to the General Manager.
Follow "Lost and Found Policy" and turn in lost member property to the General
Manager/Assistant General Manager immediately.
Other responsibilities as asked by management.
A passion for fitness andhealth!
Upbeat and positive attitude.

Punctuality and reliability are amust.
Exceptional customerservice skills; able tointeractina positive and professionalwaywith
members and co-workers, exceeding the members expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Basic computer proficiency.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Overnight, Additional Qualification(s):
Must be 18 years of age or older.
Preferred Qualifications
Customer service background preferred.
Supervisory Qualifications
This position has no supervisory responsibilities.
Work Environment
This job operates in a gym and in a professional office environment. This role routinely uses standard office
equipment such as computers, phones, photocopiers, and filing cabinets. This role routinely works with standard
gym equipment, like weights, weight machines, treadmills, stationary bikes, ellipticals and other similar
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is
frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This job requires the employee to lift 50 pounds occasionally.
While performing the duties of this job, the employee will occasionally encounter hazardous chemicals during
their shift.
Position type and expected hours of work
This position is an hourly position and will be available to work Monday through Sunday, including weekends
and holidays. Member Services are required to clock in prior to their assigned start time and must clock out when
they go off duty. This position will work a variety of shifts (AMs, PMs, Mids, Overnights only EEs hired for
Overnight will be scheduled overnight shifts).
Schedules are based on the needs of the business.
No travel is expected for this position.

Equal Employment Opportunity: Planet Fit Indy 10, LLC maintains a continuing policy of nondiscrimination in
all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals
without regard to race, color, religion, sex, national origin, age, physical, or mental disability, veteran status,
genetic information, or any other protected status. This applies to both Planet Fit Indy 10, LLC employees and
applicants for employment with the Company. In keeping with this policy, Planet Fit Indy 10, LLC does not
discriminate against any person because of race, color, religion, sex, national origin, disability, age, veteran
status, genetic information, or any other characteristic protected by federal, state, or local law. This
nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as all
employment actions, including but not limited to recruiting, hiring, promotions, compensation, training, benefits,
and termination of employment.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Planet Fit Indy 10 LLC


Fairfax, VA
22033 USA



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