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Federal Customer Success Manager

Planet Federal Washington ,DC
  • Expired: July 13, 2020. Applications are no longer accepted.

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is headquartered in San Francisco, California, Earth.

About the Role:

This role will be based in Washington DC. The Customer Success team at Planet Federal is seeking a new Customer Success Manager to maintain and grow customer relationships! Your mission will be to act as our main point of contact for our customers during their time with Planet’s contract life cycle and own your focus on client retention. The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach, you will help drive value realization and return on the client’s investment. In addition, you will utilize your good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador. 

While we’re not hanging out in the office right now, this role is based out of our downtown Washington DC office. You will at times need to travel to customer sites, mostly in the metro DC area but occasionally much farther. 

Impact You’ll Own:

  • Build and maintain strong, long-lasting customer relationships.
  • Assist customers to expand their usage and adoption of our products.
  • On-boarding and training of new clients.
  • Ensure contract renewal.
  • Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals.
  • Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed.
  • Work closely with sales representatives and other teams across the company.
  • What You Bring:

  • 3+ years experience in a Customer Success role or directly supporting.
  • Good working knowledge of geospatial technologies, GIS or Remote Sensing.
  • Excellent verbal and written communication skills.
  • Ability to successfully communicate and coordinate with Federal customers & the Federal sales team.
  • Strong problem solving skills and proactive work style.
  • Ability to multi-task and prioritize job requirements.
  • Eligibility for a US Government security clearance up to TS/SCI.
  • What Makes You Stand Out:

  • Experience supporting defense and intelligence missions either directly or as a contractor.
  • Ability to write scripts/programs to automate geospatial processing or interact with APIs.
  • ___________________________________________________________

    Some press about us: 

    Our CEO, Will Marshall's​ TED Talk 

    "Tiny Satellites ushering in the New Space Revolution" Bloomberg Business week 

    "The All-Seeing Eye in the Sky video" Bloomberg Business week video 

    "Planet And Rocket Lab Create Mission Patch To Honor Women In Aerospace" 

    —Planet Blog 

    Join Us: 

    Planet Federal is headquartered in Washington D.C. If you are feeling inspired, check 

    out our website​​and apply. Be sure to 

    include a cover letter to let us know why you think you’d be a good fit and feel free to 

    mention anyone you have previously worked with at Planet. 

    We are committed to building a diverse team and encourage applications from 

    people of all backgrounds.

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    I understand that failure to reveal any prior employer, or giving false or misleading information by me on any part of this Application for Employment can result in disqualification for employment consideration or, if hired, may be grounds for termination from the company or its' subsidiaries. I understand that if I am hired, my employment is for no definite time and may be terminated at any time without prior notice.

    We participate in e-verify and support immigrant and employee rights. Please see the following attachments for more details.

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    Planet Federal


    Washington, DC