Systems Engineer III – Microsoft Systems Cypress, Ca. – Direct Hire JOB SUMMARY The Systems Engineer III – Microsoft Systems responsible for administration, monitoring and supporting all aspects of the Windows infrastructure including, hardware, server resources, systems and key processes. The Systems Engineer III – Microsoft Systems will identify and proactively respond to medium to high complexity system problems. The Systems Engineer III – Microsoft Systems will troubleshoot and correct complex, sometimes ambiguous problems that affect operation of the environment. In addition, the Systems Engineer III – Microsoft Systems will analyze current processes and procedures for possible improvements, as well as develop and maintain documentation of their assigned environment. ESSENTIAL FUNCTIONS Systems Engineering - Architects, implements and supports infrastructure technologies. · Assist the team with deployment, operations, and maintenance of infrastructure technologies · Review existing technologies for vendor support and end-of-life information · Contribute to design, implementation, integration, and testing of infrastructure technologies · Support the deployment, operations, and maintenance of infrastructure technologies · Proposes migration path strategies for upgrades · Design and create systems and architectures · Models solutions of varying complexities and creates strategies that consider all aspects of the customer's requirements and problem. · Innovates and works to resolve problems that are ambiguous. · Investigate, test, recommend and implement solutions · Frame the essence of the customer’s issue, and builds scalable and adaptable solutions, while considering the larger stakeholder community · Present unbiased positions to customer, and explains complex ideas in understandable terms · Gain stakeholder buy-in, eliminates ambiguity, and ensures traceability to source requirements · Prior to commitment to change considers impact and mitigates and addresses any issues Technical Support - Ability to understand internal/external customer technologies and problem resolution techniques. · Administer, monitor and support all aspects of a Microsoft-based infrastructure environment · Demonstrate knowledge of routine techniques, skills, equipment, and procedures · Apply knowledge to identify and proactively responds to high complexity system problems · Assist in the resolution of medium to high complexity issues affecting Microsoft on-premise and cloud technologies. Areas of responsibility include Microsoft 365, Active Directory, Exchange, Teams, Windows Server, SCCM, SCOM, and Antivirus · Work to develop additional technical knowledge and skills · Perform system maintenance activities · Develop and maintain documentation of assigned environment · Anticipate problems; sees how a problem and its solution will affect other areas · Analyze current processes and procedures for possible improvements · Evaluate new technology as potential solutions to existing problems · Identify opportunities for more efficient and effective operations through the implementation of automation and monitoring. · Evaluate reported problems, determine issue severity and collaborate with other IT departments to resolve the reported issue. SUPPLEMENTAL DUTIES & RESPONSIBILITIES · Pursues training and development opportunities; Strives to continuously build knowledge and skills · Assist personnel in other RTS departments to resolve technical and/or application issues · Develop and maintain documentation of the Microsoft Systems environments · Other duties as requested REQUIRED & PREFERRED QUALIFICATIONSBachelor’s Degree or equivalent work experience in a related field required. 7+ years’ experience with Microsoft Server technologies required within the following areas:Exchange migrations to O365Windows 2012/2019Hybrid Active Directory & Azure Active DirectoryMicrosoft System Center technologies (SCOM, SCCM)Collaboration tools such as Teams in an Enterprise environmentDNS, IIS and DHCP requiredWorking in an enterprise wide infrastructure with at least 500 servers requiredServer administration, performance monitoring and optimization, maintenance, security, domain architecture and upgrades requiredAdministrating a highly complex and dispersed environment requiredSetup and support for servers, clients, and client deployment requiredMCSE certification preferredMust be self-motivated and able to work independently, with minimal supervision and as part of a teamDetail oriented with excellent interpersonal communication skillsExcellent customer service skillsSuperior organization skills and multi-tasking abilities required
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