Description: ASSISTANT MANAGER Grows Sales and Achieve Sales Plan. Ensure exterior of restaurant is clean and well maintained. Coach CSR execution of suggestive selling. Inform team members of marketing initiative and coupons. Assist RGM in marketing activities as requested. As assigned: Manage local store marketing programs. Build community relationships for off-premise accounts. Uses Operational Processes to Deliver C.H.A.M.P.S. Be a visible coach to team members. Communicate assignments. Control the production of quality products through effective food management processes. Prepare for and recover from rushes.
Adjust prep plan and deployment as needed. Execute shift change and manage daily opening/closing to ensure readiness for revenue. Receive and transfer products according to procedures. Ensure Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality and Speed during shift. Manage unscheduled maintenance as needed. Monitor the flow of business and eliminate bottlenecks in the restaurant. Resolve customer issues and understand CHAMPS Check Score trends. Register sales and cash out drivers. Work in production and service roles as needed. Answer phones and take orders from callers. Ensure all equipment is clean and in good working order. Order product as scheduled; take inventory. Manage the restaurant's CHAMPS Check score process. As Assigned: Forecast restaurant needs and determine scheduling/labor needs. Collect schedule inputs and prepare weekly schedule. Recruits, Selects and Continually Develops a Successful Team that is aligned with Pizza Hut's Strategy. Coach team members' performance daily. Follow-up on tasks Conduct guided practice training in restaurant. Reward, recognize, and motivate team members. Ensure everyone is in compliance with all PHAZ policies (e.g., dress and grooming standards). Notify RGM of grievances or potential problems.
Maintain a harassment-free environment. Set a good performance example for team to follow - cast the shadow of a leader. Create a positive team environment. Listen to and support others. Hold people accountable for their performance and be personally accountable. Train team using LEAD training for new team members. Cross train team, maintain cross-training plan. Assist RGM in training and developing shift managers. Instill a "How We Win Together" philosophy in team members. Administer progressive discipline as needed.
Manager personnel files. Complete performance appraisals as appropriate; provide team members with feedback. As assigned: Manage recruiting to ensure restaurant is 100% team member staffed. Interview applicants and administer the TMRI As Assigned: Select, train and fully manage group of team members (e.g., CSRs, Servers). Uses Financial and Quantitative Information to Effectively Manage. Proactively Identifies and Diagnoses Financial Control Opportunities and Takes Action. Manage cash by using PHAZ control procedures. Conduct daily critical inventory. Reconcile cash, deposit, and P&A.
Manage Coupon redemption. Adjust labor schedule and deployment as customer patterns change during shift. Ensure restaurant compliance with all audit requirements (e.g., inventory and cash control). As Assigned: Conduct Period P&L reviews. Manage Semis or PCA.