We are looking for someone who is passionate about delivering unmatched client service, building and growing accounts, and thriving in fast-paced, ever-changing environments. We need the right person who can help us grow our business and engage with clients in our Chicago office.
OVERVIEW: We need a leadership-oriented professional with pharmaceutical experience to ensure the smooth production of campaigns and projects from a strategic point of view—from briefing designers and copywriters to managing budgets and executives. As the senior point of contact for our agency’s clients, this role coordinates the resources needed to service projects, builds strategic operational plans, and balances the expectations of clients with the execution of creative work. You will be expected to plan strategic campaigns, successfully developing business accounts creatively and financially. You will be expected to develop and drive the relationships with existing clients. About 50% of our clients are pharmaceutical/biotechnology companies, therefore, this individual needs to have worked in the healthcare space in order to effectively partner with these clients.
KEY RESPONSIBILITIES: Take a lead role in building clients’ marketing and advertising strategies. Guide a team to provide the utmost level of client service. Liaise with clients at a senior level on a day-to-day basis. Proactively promote the expansion of business with existing clients. Use your skills to push clients—and the agency—both creatively and strategically. Complete projects on a specific schedule and within an agreed-upon budget. Manage direction of activities for accounts, including client needs, staffing, strategy, and quality of work. Develop and manage client budgets. Write proposals, strategy documents and client correspondence, including status and progress reports. Maintain clear and consistent communication between the client and the account team.
REQUIREMENTS: Significant experience in client relationship management, advertising, and marketing (specifically in the pharmaceutical space). A persuasive and confident approach to creative projects. Excellent written and oral communication skills. Effective management capabilities. A keen attention to detail and budgetary restraints. Full awareness of creative processes and techniques. The ability to build business and drive organic growth. A bachelor’s degree from an accredited college or university, and 7+ years of work experience in marketing, branding/internal communications.