- Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts and procedures.
- May respond to faxes and emails.
- Requires extensive knowledge of the organization, products and/or services.
- Possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products.
Typically requires 1 to 3 years of customer services and/or collections experience.