- Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts and procedures.
- May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high level of technical skills.
- May require advanced problem solving skills and involve cross selling or up selling other financial products.
- Typically requires 1 to 3 years of customer services and / or collections experience.
- Requires basic knowledge of the organization, products and/or services
- Solid understanding of the Inbound Call Center
- Ability to seek solutions for customers in a fast-paced environment