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Customer Service/Operations Specialist (Export)

Pinto Employment Search Napa, CA

  • Posted: over a month ago
  • Full-Time
Job Description
If the following sounds like your kind of job and work environment, please consider this opportunity! 
 
*Working with a supportive, close-knit team where everyone is hands-on and approachable
*Customers that export interesting cargo all over the world, primarily via ocean
*Communication with colleagues in exciting locations around the globe  
*An established, stable freight forwarder that's been around for a century
 
With the power vested in them, the Customer Service Representative will work closely with their partners in the supply chain to help provide the smoothest transportation possible for all ocean export shipments. They will maintain strong relationships with clients, providing them with frequent updates, guidance, and problem resolution.  
 
Main Responsibilities:
Receive and input shipping instructions from assigned customers. 
Reserve space/equipment and place booking with steamship lines.
Prepare all necessary documentation for exporting from the US. 
Schedule pickup of empty container, loading, and return for export. 
Monitor ETD, vessel and documentation cut-offs, and schedule changes.
Comply with all SOPs and legal requirements for origin and destination,
including Customs, FDA, USDA, fumigation, licenses, etc. 
Ensure accuracy of all manifest data and resolve any discrepancies. 
Alert destination office of shipment and provide all information required. 
Review vendor invoices for accuracy and ensure prompt payment.
Track and trace shipments from beginning to end.  

Requirements:
Experience with a freight forwarder, ocean carrier, OTI, NVOCC, trucker, etc.
Familiar with export docs such as bills of lading, certificates, licenses, etc.
Awareness of international ocean export operations/shipping procedures.  
Positive, upbeat, with a passion for logistics and customer service.   
Resourceful, organized, adaptable, takes initiative, computer savvy.  
Stable work history, please.

Company provides:
Competitive salary, medical benefits and 401K. 
A worldwide network, operational excellence, training and support. 
Years of proven expertise and financial stability.

**To be considered for this position, please apply online at the link below. All submissions will remain confidential.**
 
***If you do not meet the job requirements, but would like to submit your resume, please click the "SUBMIT RESUME Resume" button on the Pinto Employment website. We will keep your information on file for future opportunities.***
 
Napa Valley California Freight Forwarder FCL Steamship Line Maritime Operations Shipping Ocean Transport Intermediary Drayage Customer Service Global Trade International Freight Forwarding Logistics Supply Chain NVOCC 3PL Cargo Trucking Transportation Distribution Warehousing Exporting Documentation 
 

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