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Systems Engineer

Pinnacle of Indiana, An Advanced Imaging Solutions Company Mishawaka, IN
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

As a Systems Engineer, you will be expected to manage several customers’ IT infrastructure as well as Pinnacle’s management systems (i.e. monitoring and configuration management tools). This is an excellent opportunity for someone seeking to expand their technical; knowledge both in depth and breadth with a range of technology components. Managed technologies supported by this role will include storage (SAN), data networking, and other supporting technologies. Provide services to customers including proactive activities to maintain and improve the customer’s infrastructure. Provide escalated support (via Service Desk) for customer reported support issues (Tier 2 and some Tier 3). Participate with the Project Team for collaborative activities on projects relative to the Systems Engineer as the primary customer assigned engineer.

Candidates for this role must have exceptional customer service and time management skills in addition to technical experience managing an IT infrastructure environment. This is a great opportunity for someone who is seeking to advance their career with an organization that will provide amazing growth potential in the IT Services industry.

Systems Engineer Required Qualifications & Skills:

  • Two years’ experience in an IT infrastructure position

  • Exceptional customer service skills and professional written/verbal communication

  • Broad and deep understanding of datacenter and IT infrastructure concepts

  • Experience with one or more monitoring systems

  • Experience managing routers and switches (CCNA level)

  • Experience working with backup systems

  • Experience working with firewalls and configuring access rules, VPN connections, etc.

  • Strong documentation skills and the ability to identify repeatable processes that should be documented for future use by other team members.

  • Ability to work through after hours change windows as necessary for customer patches and upgrades.

  • Ability to work flexible schedule.

  • MCSA in Windows Server 2012

  • At least one vendor specialty (HP/Cisco Networking, Meraki, MSCA in Office 365, SonicWALL, Datto, VMware VCP, etc.)

  • Successful Peer Review

  • Network Security and Next-Generation Firewall solutions utilizing Dell SonicWALL firewalls

  • Enterprise Wireless solutions utilizing Ruckus Wireless equipment

  • Network Infrastructure solutions utilizing HP ProCurve Networking equipment

Systems Engineer Preferred Qualifications & Skills:

  • Experience working with an IT Managed Services Provider

  • Technical certifications – Microsoft, CCNA, VCP

Additional Skills Required:

Strategy-Minded Focus

  • Understand how core business processes and technology can increase revenue, decrease costs, and/or increase productivity for our clients

  • Identify business or workflow pain points, silos of data, and inefficiencies in operations

  • Blend together available solutions that are driven by Business Intelligence, Workflow Efficiencies, and the ability to demonstrate strong ROI options

Client Advocate

  • Contribute to a positive client experience at all levels

  • Provide solutions that create real value and a ROI for clients

  • Committed to service, integrity, and relationships with our clients

Leader

  • Maintain loyalty to overall company vision and a team environment

  • Be proactive and contribute to process improvement and change

  • Model professionalism both internally and externally

Pinnacle of Indiana, An Advanced Imaging Solutions Company

Pinnacle of Indiana, an Advanced Imaging Solutions Company, is a local provider of the most comprehensive suite of Technology Solutions in Northern Indiana and Southwest Michigan. We are a Microsoft Gold Partner with many certifications including could competencies. We are in search of highly skilled individuals with professional experience to become part of our growth and expansion. With a combined total of over 100 employees, we offer services that include the following: • Infrastructure (IT) Design & Services • Policy Based Firewalls and Threat Detection • Business Continuity back-ups and cloud replication • Network Switching and Access Points • PC and Servers, VM • Anti-Virus and Security updates/patching for PC's and Servers • Security Awareness • Office 365 • Cloud Workspace (Azure) • Training included with offer.

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