Customer Service Representative (5753)
- Posted: over a month ago
- $25 Hourly
Client name – DuPont
Pay Rate: $24.60/hr. on W2
Job Title - Customer Service Representative (5753)
Job Type – 12 Months (Contract Assignment)
Job Location - RT 141 & HENRY CLAY, WILMINGTON, DE 19803 United States
Job Days & Hours - 8:00 am – 5:00 pm – (Monday to Friday, hybrid working model - 2-3 days in the office and the rest of the days are WFH. )
Qualifications: Respond to customer issues that require product knowledge, interprets questions/requests and ensure proper resolution in a prompt and courteous manner. May initiate customer contact to proactively identify and address customer needs. Monitors the resolution process to ensure other departments follow through on requests.
• Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices). CSS is also responsible for doc link into SAP all purchase orders and other relevant information pertaining to the order • Build working relationships with commercial team partners to exceed customer expectations • Analyze customer ordering patterns to anticipate customer needs • Respond to customer inquiries and complaints in a timely manner • Review daily reports to proactively address and resolve issues (i.e. open order report, returns report, SAP block report, Order Commitment Report, etc) • Quickly identify and own resolution of customer issues. Responsible for investigating and driving timely resolution of customer disputes. This involves interaction with the customer, credit and sales rep • Create and maintain customer profiles and other documentation in SharePoint or SAP • Engage sales team on customer issues and requests, pricing and approvals, followed by necessary actions to resolve • Coordinate with warehouse and logistics partners to manage expedites, special freight handling, daily deliveries/shipments
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