IT Service Engineer/Consultant -​ [MSP Support Tech, B2B Sales]

BASIC & TRADE RESPONSIBILITIES:

• Providing advice on available services and products to new/existing clients at their offices and businesses; by vehicle dispatch and remotely online.
• Creating relationships with potential new clients and instilling confidence in our services; identifying issues and providing insight to customer’s questions.
• Making recommendations, estimates and invoices for repair services, computers and hardware/software to fit customers’ needs.
• Recording customer information and job details into our support ticketing system, and taking payments in-person and over-the-phone.
• Diagnosing computers (hardware, software, performance), cleaning up junkware/bloatware, removing viruses/malware; restoring OS health.
• Backing up user accounts and personal files, recovering lost data/files/partitions (program licenses, credentials/passwords, and other system settings).
• Installing, repairing, cloning and upgrading operating systems. Email setup, migration, configuration. Deploying managed software applications.
• Printer installation and configuration, including full-featured driver deployment and customized settings configuration.
• Architect and deploy enterprise networks (wired and wireless) using Ubiquiti hardware; Gateways, Switches, AP's, etc.
• Monitor, maintain, deploy and convert (physical and virtual) enterprise environments; Windows Server 2008 R2 - Server 2016.
• Design, on-board, deploy and manage users in server manager, group policy, network sharing, and Office 365 EMC.

MINIMUM EMPLOYMENT REQUIREMENTS:

• Attractive approachable appearance. Friendly attitude, patience.
• Confident/persuasive demeanor and communication skills.
• Excellent verbal/written/interpersonal skills and memory.
• Ability to blindly type at 30+ WPM with grammar/accuracy.
• Skills multitasking in fast paced arena, without distractions.
• Conceptual understanding of all major hardware peripherals/components
• Full understanding and functionality working with/in modern computers.
• Familiarity with major Windows O and file structures (Win 7-11, OSX 10-12)
• Proficiency in using major web browsers & default applications.
• (Chrome, IE, Edge, Safari, Office 2016-365, Outlook, Explorer…)
• Understanding of software / apps (configuration, settings, personalization).
• Valid Drivers License & Reliable vehicle for transportation to and from work.
• Must Live within fair transit distance (30 minutes of central Pinellas).
• Must own modern smartphone and personal computer (must run latest SW).
• Physical (non-virtual) Bank Account required (payroll by direct deposit only).
• Must pass a drug test and background screening. Read this listing 2X.
• 1+ years of CS/sales tech support rep exp (retail, B2C, or inbound leads).

PREFERRED EXPERIENCE:

• Experience working in a computer repair shop, tech service department, automotive repair center, retail store, or customer sales/service center.
• Competence working with a sales POS system (SalesForce, Quickbooks, etc) AND/OR support ticketing system (RepairShopr, ConnectWise, etc).
• Proficiency in diagnosis, testing, replacing hardware, and rebuilding computers (PSUs, MOBOs, HDDs, CPUs, RAM, GPUs, LCDs, etc).
• Knowledge of backing-up and restoring file data, user accounts, profiles and settings, and preferences across Windows and Office apps.
• Experience being a tech consultant (aka "matchmaker") knowing fundamentals of not “selling from your own pocket”: unbiased advice.
• Experience in retail product and service sales, including selling add-ons, bundles, and upgrade options to the end-user.
• Component soldering, Enterprise VoIP skills, Advanced networking knowledge, Tech certs (A+, N+, Sec+, MSCA, MCSE, etc).

SCHEDULE AND AVAILABILITY:

• Full-time: 5 days on, 2 days off (one is Fri or Sat or Sun)
• Work shifts are 8:50am - 5:35pm, with 1 hour break for lunch
• Closed 7 holidays & 40+ Hours PTO annually
• 4-12 weeks paid hands-on training in-store & skills development.
• Position starts as hourly (BoE). 4-12 weeks of paid training
• 1099-contractor for 90-days probationary; W2 employee after

COMPANY AMENITIES

• Company-issued Dell/HP Pro Laptop (i5/DDR4/SSD/WinPro)
• Company-paid MS 365 E3 Premium subscription w/ 5TB
• Company-provided Gunnar Optiks digital performance eyewear
• Company-issued OTE Active Noise Cancelling BT Headphones
• Company-paid Sam’s Club Business Premium member card
• Company-sponsored Amazon Prime business membership
• Company co-paid T-Mobile service w/ unlimited talk, text, & LTE
• Company-issued Gear/Swag (tumbler, gadgets, etc)
• Free banking/checking accounts from Chase bank
• Automatic height-adjustable bamboo sitting/standing desks
• 54” Technologist workstations w/ 4 outlets + USB/Cat5
• Available Nerf N-Strike Elite 6-shot with ammo (yes, seriously)

EMPLOYEE BENEFITS ¹

• Paid Time Off (PTO) begins accruing on your first day (40hrs/yr)
• Humana Dental & Vision (PPO) insurance options
• Allstate Accident Indemnity insurance policies
• MD-Live 24/7 TeleDoc health / prescription service options
• Allstate Disability + Critical Illness & Life insurance plans
• TransAmerica Preventative Care & Wellness ($0 co-pay)
• ID Shield & Legal Shield w/ Member Perks Discounts
• Digital HR by Gusto: Mobile App, Work Verify, Time-off
• Annual Holiday Bonus - Recognition & Rewards

ORG FUNDAMENTALS

• Team-oriented, positive & friendly culture of IT people
• Best-in-class tooling, resources & automated infrastructure
• Constantly evolving workflows, process & methodology
• Templated processes & procedures for Escalations Support
• Quarterly performance & annual compensation reviews
• Structured "SMART" Incident Reporting & Correction system
• Tracked goals + shared Reports for Service/Product metrics
• Static schedule, consistent hours & days off, no weeks over 40
• Flexible professional dress-code (solid polo / biz-casual)
• Full-amenity kitchen w/ refrigerator, microwave, Keurig, etc

[Redeemable at 3 months ¹ / 6 months ² / T2 expert *]