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Customer Service Specialist

Pineapple Company Chicago, IL
  • Posted: 14 days ago
  • $35,000 to $37,000 Yearly
  • Full-Time
  • Benefits: 401k, dental, medical, vision
Job Description

At Pineapple, we create innovative health supplements and brands combined with strong
partnerships and unique stories.

Today, people want products with purpose and relationship with
people, not just an object. By knowing the person behind the product, they know what they believe in
and why it matters.


We combine new Pineapple Products with unique partnerships. These partnerships have included
influencers, doctors and personalities who have a unique story to tell about health.

We make sure our Pineapple Products and the stories behind them are unique, inspiring and cannot be found
anywhere else - this is our advantage.

We pride ourselves in making products we’d buy ourselves
but can’t find on any store shelf.

JOB DESCRIPTION:
● Convey energy, excitement, authenticity, and a deep appreciation for our products and
services
● With the utmost professionalism, represent a growing and leading brand that is committed to
providing luxurious high-quality, high-performance products without harmful ingredients
● Utilizes proactive and intuitive techniques to increase customer experience by providing
suggestions for products that match customer interests and needs
● Utilize multiple service channels (email, phone, text, etc.) to provide an outstanding customer
experience
● Ability to retain and convey thorough knowledge and benefits of our products
● Confident and driven to find solutions to customers issues with the ability to probe for full
understanding of customer needs
● Meets or exceeds all program metrics as outlined in training and manuals (e.g. attendance,
quality, sales, etc.)
● Thrive in an environment with high performance standards
● Communicate with customers and exhibit genuine empathy
● Ability to accurately document customer interaction details with limited errors
● Applies high-quality customer service guidelines while servicing customers


REQUIREMENTS:
● Must have a home-office environment, internet connection 45+ MBPS, webcam, USB
headset, and a computer system that is able to handle multiple platforms operating at the
same time.
● Able to work at a desk for scheduled shifts
● Able to work weekends and holidays
● Experience and proven success in customer service
● 3+ years of experience in Retail or Customer Care
● Strong sense of urgency, demonstrates ownership, high energy, and team player
● Excellent interpersonal skills; strong oral and written communication skills
● Savviness and experience with technology is essential as multiple systems are in use
● Flexible, adaptable, and willing to take on new challenges
● Have experience with supplements and the supplement industry
● Detail oriented with a focus on quality and accuracy, ability to multitask, strong sense of
urgency and commitment to excellence
● Have a genuine passion for health products and supplements
● HS Diploma or equivalent required. Associates or Bachelor’s degree preferred
● Currently reside in the United States

QUALIFICATIONS:
● Previous e-commerce and/or direct selling industry experience preferred
● Experience working with Zendesk (or a comparable customer service ticketing system)
strongly desired
● Strong analytical and problem-solving skills
● Genuine passion for beauty products including bath and body, skincare, and cosmetics
● Working knowledge of Google Suite Products (drive, docs, mail, etc)
● Able to type at least 35 WPM with proper spelling and use of grammar
● Able to use effective and probing questioning and listening techniques to identify customer
needs
● Able to learn and work independently and exhibit ownership as well as in a team
environment


SALARY & BENEFITS:
$35-37K Per Year
$120 Per Month Stipend for Healthcare
401K Program
Equipment Reimbursement up to 25%
Fully Remote Position
14 PTO Days
4 “Summer Fridays” to use between Memorial and Labor Day

Company Description
We create innovative health supplements and brands combined with strong partnerships and unique stories.

Today, people want products with purpose and relationship with people, not just an object. By knowing the person behind the product, they know what they believe in and why it matters.

How We're Different
We combine new Pineapple Products with unique partnerships. These partnerships have included influencers, doctors and personalities who have a unique story to tell about health.

We make sure our Pineapple Products and the stories behind them are unique, inspiring and cannot be found anywhere else - this is our advantage. We pride ourselves in making products we’d buy ourselves but can’t find on any store shelf. Products we know other people would love too, if they only existed.

Pineapple Company

Why Work Here?

Work from home, competitive pay, semi-flexible hours, benefits, strong company mission

We create innovative health supplements and brands combined with strong partnerships and unique stories. Today, people want products with purpose and relationship with people, not just an object. By knowing the person behind the product, they know what they believe in and why it matters. How We're Different We combine new Pineapple Products with unique partnerships. These partnerships have included influencers, doctors and personalities who have a unique story to tell about health. We make sure our Pineapple Products and the stories behind them are unique, inspiring and cannot be found anywhere else - this is our advantage. We pride ourselves in making products we’d buy ourselves but can’t find on any store shelf. Products we know other people would love too, if they only existed.

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