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Engagement Manager

Pindrop Atlanta, TX
  • Posted: over a month ago
  • Full-Time
Job Description: The Engagement Manager (EM) is focused on client relationships and managing client expectations. EMs proactively drive product adoption, and act as the voice of the customer internally to Pindrop. Energetic and self-driven, EMs become a trusted partner to our customers so that they stay and grow with Pindrop. EMs manage numerous customers at different stages of the customer lifecycle. They understand Pindrop products in-depth and are constantly looking for new ways their customers can benefit from a new Pindrop technology. If you love working with Fortune 100 companies and have thrived in a role like this before, then we want to talk to you. This is a remote based role. what you'll do Responsible for the overall business relationship and long-term account growth Develop key relationships to become a trusted partner and maintain "customers for life" Responsible for renewals, and driving new opportunities with existing customers Understand customer business objectives and promote Pindrop's value and ROI Measure and maintain high levels of customer satisfaction and nurture client health Understand customers use cases and identify areas for up-sell/cross-sell Serve as the Primary Point of Contact for your customers for the life of the relationship Host Quarterly Executive Calls focused on ROI and overall satisfaction with Pindrop Host Monthly Sustaining Calls focused open items, performance and upgrades Facilitate Annual on-site Business Reviews focused on overall performance and roadmap Report internally and to the customer on results of annual Satisfaction Surveys Manage Routine Upgrades to the Pindrop system Assist in feature request process, turning customer requests into product enhancements Develop and execute account planning and review processes to achieve strategic goals who you are 7 years of experience with at least 5 years in a senior Engagement Management role Proven ability to manage C-Level relationships with Fortune 100 customers Ability to manage revenue, increase billable utilizations, reduce and control expenses Experience with account management of multiple accounts and ensuring clients have a high CSAT Ability to clearly communicate across all levels in an organization Excellent communication and presentation skills Experience with reporting customer health to executive management Understanding of call center/data center infrastructure and component systems is preferred Someone who has worked in security and/or fraud industry is a benefit Experience with Microsoft Office and Mac O/S Willing to travel up to 25% what we offer As a part of Pindrop, you'll have a direct impact on our growing list of products and thus the future of security in the voice driven economy. We hire great people and take care of them. Here's a snapshot of benefits we offer: Competitive salary Paid Parental Leave Company holidays Paid time off Pick your own Apple MacBook Pro Retirement plan with 401k match Health plans Continued education budget (certifications, conferences, etc.) Flex schedules Best in class tools Paid commuter options Fun outings to celebrate our accomplishments as a team All the good karma you can rack up for fighting bad guys (our conference rooms are named after the ones we've busted) who we are Pindrop is a company founded on research and continues to innovate new ideas to market. Our solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust. Pindrop products secure the future of voice, making technology more human from the call center to IoT devices. what we live by Pindrop is driven by our DEPTH values. These are reflected in our goals and the base of our team's peer awards. Act with Deliberate urgency.Create Evangelical customers.Passionate about the fight.Playing for the Team.Make Hard easy. Pindrop is an Equal Opportunity Employer. Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.



Atlanta, TX

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