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Customer Service Representative for Aviation e-commerce Company

PilotMall.com Lakeland, FL
  • Expired: over a month ago. Applications are no longer accepted.

PilotMall.com is a family owned and operated Aviation Superstore that was founded in 1998. We are a fast-paced e-commerce business located on Lakeland Linder Airport. We primarily operate online, but also maintain a small retail storefront. This full-time job opening primarily entails Customer Service:

  • Email/Web Based Customer Support.
  • Customer Service Phone Calls (Taking Phone Orders, Questions, Complaints & Compliments, Billing Inquiries, etc).
  • Order Management and Data Entry (Updating Orders, Troubleshooting, etc).
  • Supplier Relations (Placing and Updating Purchase Orders, Status Updates, etc).
  • Sales and maintenance of our retail storefront.

We are a small business, and expect all employees to be team players. Job applicant can expect to assist with processing orders as needed (Pick, Pack & Ship), Receive Shipments & Associated Inventory Management on an as-needed basis (NOT primary job role).

Knowledge, skills, and abilities:
Good office and exceptional phone skills are required. Superior computer skills and the ability to multi-task are essential to excel at this role. Job applicant must know how to type, and have a working knowledge of standard business applications. Knowledge of Order Management & Shipping Systems a plus. Applicant must be professional in a fast-paced business environment, a quick learner and have excellent attention to detail. Both good grammar and phone mannerisms are required. We're looking for a career-driven team player. There is lots of room for growth within our company!


Hours: 10AM - 6PM Monday through Friday, occasional longer hours on busy days, 4th Quarter, etc.

Physical requirement: Ability to lift up to 40 lbs.

Basic Qualification: HS Diploma/GED or equivalent, college preferred, 21 or older

PilotMall.com

PilotMall.com is a family owned and operated Aviation Superstore that was founded in 1998. PilotMall.com has stayed focused on serving the unique needs of the aviation market - with a focus on quality, value and exceptional customer service. PilotMall.com proudly features more than 8,000 products. From the traditional to the innovative, we have items for the appreciation, maintenance and operation of aircraft. PilotMall.com's headquarters and retail store are based in Lakeland, Florida on the SUN 'n FUN campus at Lakeland Linder Airport (KLAL). As a family owned and operated business, we believe it is a privilege and honor to serve the needs of our Military, Aviation and Customer Families! Please be assured that at PilotMall.com you will find the best cutting edge aviation products, everyday low prices and world class service.

Address

4040 Laird Blvd Lakeland FL 33811
Lakeland, FL
33811 USA