PilotMall.com is a family owned and operated Aviation Superstore that was founded in 1998. We are a fast-paced e-commerce business located on Lakeland Linder Airport. We primarily operate online, but also maintain a small retail storefront. This full-time job opening primarily entails Customer Service:
- Email/Web Based Customer Support.
- Customer Service Phone Calls (Taking Phone Orders, Questions, Complaints & Compliments, Billing Inquiries, etc).
- Order Management and Data Entry (Updating Orders, Troubleshooting, etc).
- Supplier Relations (Placing and Updating Purchase Orders, Status Updates, etc).
- Sales and maintenance of our retail storefront.
We are a small business, and expect all employees to be team players. Job applicant can expect to assist with processing orders as needed (Pick, Pack & Ship), Receive Shipments & Associated Inventory Management on an as-needed basis (NOT primary job role).
Knowledge, skills, and abilities:
Good office and exceptional phone skills are required. Superior computer skills and the ability to multi-task are essential to excel at this role. Job applicant must know how to type, and have a working knowledge of standard business applications. Knowledge of Order Management & Shipping Systems a plus. Applicant must be professional in a fast-paced business environment, a quick learner and have excellent attention to detail. Both good grammar and phone mannerisms are required. We're looking for a career-driven team player. There is lots of room for growth within our company!
Hours: 10AM - 6PM Monday through Friday, occasional longer hours on busy days, 4th Quarter, etc.
Physical requirement: Ability to lift up to 40 lbs.
Basic Qualification: HS Diploma/GED or equivalent, college preferred, 21 or older