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Global Client Ops Coordinator

Phyton Talent Advisors Centennial, CO
  • Posted: 28 days ago
  • Full-Time
Job Description
Our Client, a Global Media and Entertainment Company, is seeking a Global Client Operations Coordinator in their Centential location.

RESPONSIBILITIES: 
• Support brand/client engagement for day-to-day publication of our client's content to secondary distribution platforms/clients 
• Help maintain operational rigor across the entire digital supply chain from inbound content delivery to our client's facilities to outbound deliveries to multiplatform partners 
• Acting as a point of escalation for programming changes, content issues, content revisions and special requests 
• Creating work orders & maintaining scheduling grids 
• Communicating with clients and internal teams on package delivery transfers/issues for all distribution platforms 
• Quality control and proofing of associated metadata fields for XML distribution packages 
• Scheduling off-air records for ingest, transcode and distribution 
• Managing metrics, tracking and reconciliation of deliveries to all distribution platforms 
• Understanding of various workflows in order to escalate issues to the proper clients 
• Generation and maintenance of standard operating procedures and trainings to ensure success of our 24/7 support team. in addition Receive & track orders for and through content delivery, assessing content availability and needs 
• Coordinate onboarding of new licensees, distributors & profiles 
• Coordinate content/language procurement through internal or external parties (Including GMO Localization team) • Responsible for inbound media processing from all sources, including distributors and archive 
• Help maintain operational rigor across the content workflows of the delivery supply chain 
• Provide regular updates to content requestors (e.g. POM, TVD Rep) at transaction level 
• Act as a point of escalation for content issues, content revisions and special requests 
• Track, correct & reconcile referrals and rejections 
• Troubleshoot issues, place L1 support tickets, own follow up 
• Understand media upload and ingest workflows for proper escalation of issues to support 
• Place Lacuna orders & manual Translator orders 
• Audit missing list and order dashboard, act on any at risk assets • Additional duties as needed and assigned by Supervisor(s)

Phyton Talent Advisors

Address

Centennial, CO
USA

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