Under general direction of the CIO, the Sr. Manager, IT Infrastructure is responsible for providing the leadership and hands on support for company-wide data and network infrastructure and desktop/application initiatives. This position emphasizes anticipating the future direction of the Information Technology industry and relating those changes to current and future infrastructural and organizational projects. Knowledge of the Managed Care industry is preferred and not required.
ESSENTIAL DUTIES AND REPONSIBILITIES include the following. Others may be assigned.
Plan, organize, direct, and review the delivery of network and data infrastructure, cyber security, and VOIP services.
Oversee system infrastructure operations, security management, user technical support, and production job schedules.
Assist in the management of policy development and technology planning.
Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects.
Ensure smooth operations of all IT systems and data security in the event of an internal/external attack.
Understand and track applicable regulatory and reporting requirements.
Provide users secure access to the network, appropriate support, and training.
Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security, and HIPAA requirements.
Prepare the IT organization’s disaster recovery and business continuity plans, policies, and procedures.
Administrate and manage all system databases to improve system efficiency.
Work with CIO and senior management to determine and enforce network architecture strategies and standards.
Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities.
Establish a stable performance environment by monitoring and analyzing problems. Ensure problems are identified and solved as rapidly and efficiently as possible.
Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning.
Perform any other duties as required or assigned.
Manage IT infrastructure, support staff, and vendors.
Recruit, interview, and hire new team members.
Plan for equipment implementation and project expansion; coordinate and supervise new system installation.
Set goals and plan, assign, and direct work accordingly.
Appraise performance, reward and discipline employees, address complaints, and resolve issues.
Provide regular and effective feedback to employees and complete timely and objective performance reviews.
Bachelor’s degree in Computer Science, Engineering or, equivalent experience, training, or coursework required.
Minimum 5-7 years of progressively responsible and direct work experience with the duties and responsibilities listed above required.
Microsoft Certified Professional Certification highly desired.
Minimum 5-7 years of hand on experience working with network switches, firewalls, and cybersecurity system configuration required.
Minimum 5-7 years of related experience with firewall concepts and deployment, DMZ layout, VOIP, infrastructure, network environments required.
Minimum 5-7 years of network engineering, designing, planning, and implementing LANs/WANs infrastructure required.
Minimum 2 years of cloud hosting experience required.
Demonstrated experience with scripting and automation desired.
Must be willing to pursue continued learning and certification related to emerging technologies, as applicable to the healthcare industry and business expansion.
Excellent demonstrated data analysis skills, including ability to gather and analyze data, organize and design reports, and manage work efficiently.
Working knowledge of computer applications such as Outlook, Word, Excel, and other Microsoft Office applications.
Ability to plan, evaluate, prioritize organization information system needs.
Demonstrate accountability and good judgment in providing guidance and making recommendations for organization information system needs.
Maintain the confidentiality of passwords, security codes, and other system access codes.
Maintain the confidentiality of patient and organizational data and information.
Ability to read, analyze, and interpret general business information.
Ability to write reports, business correspondence, and procedural manuals.
Ability to effectively present information and respond to questions among groups of managers, clients, investors, customers, and the general public.