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Customer Support/Budget Analyst (Financial Accounting System)

Phoenix Resourcing Group
Reston, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Customer Support/Budget Analyst (Financial Accounting System)
Reston, VA 20190

Security Clearance Requirement: TS/SCI CI Poly

E-volve Technology Systems is hiring a Customer Support Analyst with Budget Analyst experience to work in support of a financial systems help desk operations environment for an Intelligence Community customer. This opportunity is ideal for budget analysts and program analysts with federal financial program experience looking to transition to a new role!!

Position description:
The Customer Support Analyst will provide support, analysis, research, and advice into exceptionally complex problems and processes relating to financial and acquisition systems. This position works in a cross-functional team environment with government and contractor personnel.


Duties and responsibilities including:

  • Timely on-site customer support for users
  • End user support and interface management for financial systems
  • Support for successful transaction processing
  • Query development and troubleshooting
  • Knowledge of Federal acquisition processes needed
  • Ability to create and facilitate training modules related to the Financial Accounting System, Defense Travel System (DTS), and/or Government Purchasing Card (GPC) processes
  • Ability to collaborate with the Financial Accounting System vendor or work independently to troubleshoot complex problems for the customer.
  • Ability to develop Standard Operating Procedures (SOPs) that documents processes related to the financial system
  • Work closely with the GPC PMO to support end of fiscal year activities 
  • Assist the GPC PMO and DIA customer with monthly reconciliation of GPC accounts.
  • Work well in a team environment

Education and qualifications:

  • U.S. citizenship
  • Current TS/SCI security clearance with CI polygraph
  • Junior-mid level PeopleSoft Functional Financials experience
  • Prior Budget Analyst experience supporting federal systems is desired
  • Ability to provide Tier 2-3 Service Desk support
  • Ability to work in a fast paced environment
  • Outstanding customer service skills with the ability to multi-task
  • Outstanding communication skills
  • In depth knowledge in at least 3 of the following modules PO, AP, GL, KK, AR, BI, AM, PC, CA
  • Ability to lead testing initiatives for releases as needed
  • Experience with PeopleSoft Financials or other Government Financial Accounting System a plus
  • Knowledge in the DTS transaction processes is a plus

Phoenix Resourcing Group


Reston, VA



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