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Customer Service Representative

Phoenix Area Manufacturing Company Phoenix, AZ
  • Expired: 11 days ago. Applications are no longer accepted.

Looking for a career in the golf industry? We are seeking for a positive and enthusiastic Customer Service Representative to interact with our customers give information about our golf related products and process their orders.

This is a full time position, Monday through Friday. Paid Holidays after 90 days of employment. We are not a call center.***

Qualifications required:
· High school diploma or GED equivalent
· Knowledge of office procedures and business communications
· Keen Attention to detail
· Computer proficiency

Essential functions and responsibilities:

  • Interact with customers to provide information in response to inquiries about products and orders
  • Data Entry, email queries, inbound & outbound phone calls
  • Help customer learn features and benefits of products in order to improve product related sales and customer satisfaction
  • Identify customer needs and expectations in order to recommend specific products, artwork, solutions, and help customers decide what types of products would best suit their needs
  • Record details of inquiries, comments and complaints
  • Timely follow up on customer questions
  • Handle and resolve complaints
  • Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
  • Increase sales and average order size by means of cross-selling, up-selling, add-on sales
  • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed and approved by customer
  • Provide timely feedback to the management regarding service failures or customer concerns


Qualifications desired:
· Proven ability to interact effectively with customers and to remain calm and professional
· Golf Club/PGA Tour/Product knowledge

Phoenix Area Manufacturing Company

Why Work Here?

We are a leading company in our field, a reputable company with great benefits.

We have been in business for over 50 years and are the industry leader in both products and new innovations for head covers, putter covers, and other golf accessories. We take pride in the quality of our work!

Address

1200 S. Priest Drive
Phoenix, AZ
USA