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Chief Operating Officer - REMOTE & IN-PERSON

Philadelphia Corporation for Aging
Philadelphia, PA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

REMOTE & IN-PERSON

THE ORGANIZATION

A private nonprofit organization founded in 1973, Philadelphia Corporation for Aging (PCA) is a large agency that is part of the Area Agency on Aging (AAA) nationwide network. Founded as a result of the federal Older Americans Act, the AAAs are mandated to “facilitate the area-wide development and implementation of a comprehensive, coordinated system for providing long-term care in home and community-based settings, in a manner responsive to the needs and preferences of older individuals and their family caregivers.” PCA carries out this mission through advocacy, stewardship of public funding, planning, development and administration of programs, and service coordination.

The mission of PCA is to improve the quality of life for older Philadelphians and those with disabilities and assist them in achieving the greatest possible levels of health, independence, and productivity.

THE POSITION

PCA is seeking a Chief Operating Office (COO) who brings creative and innovative thinking, a collaborative and open-minded approach that is staff- and consumer-friendly, a commitment to continuous improvement, and an inherent understanding and appreciation of the benefits of DEI. A value system that embraces hybrid in-person and remote work geared to the needs of the organization is essential.

Under the direction of the President/Chief Executive Officer, the COO is responsible for all operational programs and services at PCA. The COO maintains a working knowledge of assigned PCA departments, which are Community Engagement, Helpline, Housing, and Long Term Care. In conjunction with the CEO, the COO ensures that operational policies are established, interpreted, implemented and when directed, new services developed. The COO is responsible for oversight of clinical programs in PCA’s Management Team. Additional responsibilities include oversight of the operations of PCA departments as assigned, to include but not limited to, department effectiveness, efficiency, quality, fiscal management, consumer responsiveness, services, and programs. The COO is also accountable and responsible for overarching long range agency projects which support the mission of PCA. The COO is also an integral factor in facilitating the agency Advisory Council and works to engage stakeholders to enhance future possibilities for PCA.

POSITION RESPONSIBIILITIES

Duties and Functions:

  • Provide leadership as part of PCA’s Executive Management Team, to ensure efficient workflow and foster satisfactory service delivery.
  • Administer, supervise, and assign staff to operating service programs of the agency. Coordinate program operations among departments. Lead by example to encourage collaboration and synergy amongst departments.
  • Develop and manage procedures and systems relating to agency operational units. Identify best practices and improve operational performance with the goal for future needs and budget realities.
  • Analyze program and service effectiveness. Report program benchmarks, noting deficiencies and areas needing improvement.
  • Prepare and deliver operations reports at PCA Board of Directors meetings.
  • Keep abreast of and ensure proper implementation of changes to local, state and federal regulations and requirements.
  • Review and submit annual departmental budgets to CEO for approval. Work with the Executive Team to review and approve annual AAA budget for submission to Board and funding sources.
  • Develop and expand relationships with government, advocacy, private agencies, foundations/funding opportunities, and other stakeholders to maintain and promote services for consumers. Engage stakeholders through collaboration and the sharing of resources, in order to achieve common goals and equitably serve all older adults, including the underserved and those with the greatest needs.
  • Supervise the development of new programs and services, including exploring and developing private service initiatives and new funding streams to enhance revenue. Ensure projects and deliverables are implemented successfully.
  • Attend and speak at community-based events and public forums.
  • Coordinate and facilitate PCA’s Advisory Council activities.
  • Attend conferences and trainings to stay abreast and enhance knowledge of the field.
  • Review agency print communications for content.
  • Other duties as assigned.

Supervises:

  • Director of Senior Helpline
  • Director of Community Engagement
  • Director of Housing
  • Executive Administrator for Long Term Care
  • Executive Secretary

Performance Expectations:

  • Satisfaction with applicable Customers (listed below)
  • Increased effectiveness, efficiency, and timeliness of Program Operations through continuous improvement
  • Success of Directors in achieving their goals
  • Fiscal solvency and accountability

Customers:

  • Senior Executives and other staff
  • Board Members and Advisory Council
  • Subcontractors and providers
  • Government agencies and departments, including PA Department of Aging and the PA Department of Human Services
  • Public and consumers


PROFESSIONAL QUALIFICATIONS

Education:

  • Master’s degree in Human Services, Public Administration, or related degree.

Experience:

  • At least ten (10) years of progressively responsible experience involving service delivery and administration.
  • Knowledge and understanding of needs related to the elderly and disabled population.
  • Demonstrated ability to analyze complex problems, and to plan, organize and direct the work of a large professional staff.

Professional Characteristics:

  • High energy level
  • Superior analytical skills
  • Participatory management style
  • Ability to think strategically
  • Action orientated
  • Mission driven and self-directed
  • Strong written and verbal communication skills, a persuasive and passionate public speaker
  • Able to multi-task, meet deadlines and produce results
  • Strong interpersonal skills
  • Able to motivate and mentor
  • Entrepreneurial aptitude

COMPENSATION

This is a remote and in-person, full-time, exempt position located at the Philadelphia Corporation for Aging office at 642 N. Board Street, Philadelphia, PA 19130. Work responsibilities will occur largely during weekdays; however, some evening and weekend hours will be required in order to attend events and meetings Partial remote work (work from home) is permitted and expected.

Salary Range: $160,000 – $185,000 depending on skills and experience. [Grade Level 26] Benefits: medical, prescription drug, vision, and dental coverage; flexible spending plan (health and dependent care); EAP, life insurance, short- and long-term disability insurance, pre-tax commuting and parking benefits; 403(b) retirement plan with employer contributions and optional employee pre-tax contributions. Annual paid time off includes 13 holidays, 10 sick days, 2 personal days, and 2-5 weeks of vacation depending on tenure.

All offers of employment are subject to and contingent upon satisfactory completion of background checks as determined by Philadelphia Corporation for Aging.

TO APPLY

Philadelphia Corporation for Aging has retained Dunleavy & Associates as their partner for this search. In order to be considered, please submit your resume or CV via the Apply Now button.

EEO/AAP Statement
Philadelphia Corporation for Aging provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and any other characteristic protected by federal, state, or local laws.

Company Description
A private nonprofit organization founded in 1973, Philadelphia Corporation for Aging (PCA), is a large agency that is part of the Area Agency on Aging (AAA) nationwide network. Founded as a result of the federal Older Americans Act, the AAAs are mandated to “facilitate the area-wide development and implementation of a comprehensive, coordinated system for providing long-term care in home and community-based settings, in a manner responsive to the needs and preferences of older individuals and their family caregivers.” PCA carries out this mission through advocacy, stewardship of public funding, planning, development and administration of programs, and service coordination.

The mission of PCA is to improve the quality of life for older Philadelphians and those with disabilities and assist them in achieving the greatest possible levels of health, independence, and productivity.

Philadelphia Corporation for Aging

Address

642 N Broad St

Philadelphia, PA
USA

Industry

Business

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