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Customer Care Representative

Phil Long Ford of Motor City and Phil Long Valucar of Motor City
Colorado Springs, CO
  • Posted: over a month ago
  • Full-Time
Job Description

Phil Long Ford in Motor City has an opening for an experienced fulltime Customer Care Representative. A Customer Care Representative also known as a Business Development Specialist (BDC), handles all internet leads and sales phone calls. The BDC is an internet driven sales department that makes outbound phone calls to potential customers. Customer Care Representative connects with our clients via phone, text, email or video.

Phil Long Dealerships has been in business since 1945, we are proud to serve the Colorado Springs community.

Essential Duties

  • Effectively respond to all internet sourced vehicle inquiries generated through the dealership's website and other internet lead providers by making outbound prospecting phone calls inviting prospects to the dealership. The expectation is 100-120 calls per day.
  • Schedule appointments for the sales department.
  • Have a thorough knowledge of the dealership's products and services.
  • Check E-mail frequently throughout the day and respond to customers' inquiries immediately/in a timely manner.
  • Respond to customers via Phone, text, email or video.
  • Help the Service department schedule appointments for work to be done.
  • Coordinate with Business Development Manager on appointments and follow up.
  • Other duties as assigned.


  • A successful Business Development Center Manager needs the product knowledge, professionalism and empathy that customers look for today.
  • Communication is extremely important in a sales department as it contributes to team-building with all dealership departments.

Education and/or Experience

  • 1-2 Year's sales experience.
  • Experience with call leads at all levels of organizations with the ability to connect with managers, directors, VPs and executives.

Benefits (Eligibility dependent upon employment status)

• Medical • Dental • Vision • PTO • 401k • FSA/ HSA/ HRA • Basic Life Insurance • Short Term/ Long Term Disability • Travel Assistance • Legal Insurance • Employee Assistance Program • Onsite Fit Factories • Employee Clinics

Job Title:

Sales BDC

Job Category:



Ford of Motor City

Travel Required:

Level/Salary Range:

$61,016 to 122,751 Hourly with bonuses

Position Type:

Full Time

Phil Long Ford of Motor City and Phil Long Valucar of Motor City


Colorado Springs, CO
80905 USA



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