IT Service Desk Technician
Pharmpix Guaynabo, PR
- Expired: April 13, 2020. Applications are no longer accepted.
ESSENTIALS ROLES AND RESPONSIBILITIES.Required to handle at least 20 calls per day to include making call backs to follow up on open issues/tickets..Analyze and provide solutions to issues presented by customers in a professional manner..Collaborate with team members to share knowledge of issues and corresponding resolutions or workarounds..Required to understand Company applications to provide answers and participate in regular training to be efficient in company products and services..Abide by company policies and procedures, especially in relations to Service Desk Operations and their assigned SOPs..Follow escalation and de-escalation procedures as outlined within company SOPs..Handle all Windows based issues to include but not limited to installing/upgrading/troubleshooting various OS issues, virus and network related incidents..Required to provide extended hour support on a rotation basis as instructed by the ITS Operation Manager..Perform basic diagnostic testing of... all PC equipment and laptops..Perform PC repairs to best of knowledge..Communicate with vendors per case incidents..TRAINING & EDUCATION.Bachelor's Degree in Computer Science/Engineering..LICENSURE / CERTIFICATION.Industry certifications such as A+, MCSE, ITIL, ISO 9001 and HDI are a plus..PROFESSIONAL EXPERIENCE.1 - 3 years technical support experience..Pharmacy Software / Phone Support / Multi-Tasking: 2 years..Experience in supporting proprietary software with a database in the backend is a plus..Knowledge in Manage Engine, Service Desk Plus platform