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IT Service Desk Technician

Pharmpix 00968, PR

  • Expired: over a month ago. Applications are no longer accepted.
Job Description
 

This is your chance to unleash your full potential!

 

PharmPix, is currently seeking for qualified IT Service Desk Technician candidate to join our team. We are looking for successful people like you. Join the fastest growing Pharmacy Benefit Management (PBM) company in its category and take your professional career to the next level. PharmPix has become a leading provider of pharmacy benefit solutions and services in the continental United States and the territories.

 

Our work philosophy is based on commitment, dedication and loyalty. We take care of our employees, just as we ensure the welfare of our clients and partners. If you are creative, service oriented, resourceful and visionary, we would like to hear from you.

 

Position Summary

The IT Service Desk Technician report to the IT Operation Manager and is responsible to handle all First Tier calls generated from the clients of our solution platform. Tasks performed by this position are expected to be executed as per direction from the Supervisor and/or IT Operation Manager.


Essential Roles and Responsibilities

  • Required to handle at least 20 calls per day to include making call backs to follow up on open issues/tickets.
  • Analyze and provide solutions to issues presented by customers in a professional manner.
  • Collaborate with team members to share knowledge of issues and corresponding resolutions or workarounds.
  • Required to understand Company applications to provide answers and participate in regular training to be efficient in company products and services.
  • Abide by company policies and procedures, especially in relations to Service Desk Operations and their assigned SOPs.
  • Follow escalation and de-escalation procedures as outlined within company SOPs.
  • Handle all Windows based issues to include but not limited to installing/upgrading/troubleshooting various OS issues, virus and network related incidents.
  • Required to provide extended hour support on a rotation basis as instructed by the ITS Operation Manager.
  • Perform basic diagnostic testing of all PC equipment and laptops.
  • Perform PC repairs to best of knowledge.
  • Communicate with vendors per case incidents.

 

Professional Experience and Skills Requirements:

  • Bachelor's Degree in Computer Science/Engineering or equivalent work experience is desired.
  • Technical school, 4year college degree, or 2-5 years related experience, or equivalent.
  • Fully bilingual: Spanish and English.
  • Industry certifications such as A+, MCSE, ITIL, ISO 9001 and HDI are a plus
  •  One to three years technical support experience.
  • Pharmacy Software / Phone Support / Multi-Tasking: 2 years.
  • Experience in supporting proprietary software with a database in the backend is a plus.
  • One to three years technical support experience.
  • Pharmacy Software / Phone Support / Multi-Tasking: 2 years.
  • Experience in supporting proprietary software with a database in the backend is a plus.
  • Strong, structured, process driven and analytical skills.
  • Excellent written and verbal communication skills.
  • Willingness to take ownership of problems and follow through to completion.
  • Excellent time management.
  • Able to interface with end users – customer service attitude.
  • Arrive to work promptly and consistently.


Additional Requirements:

The candidate must have:

  • 100% of the Covid-19 Vaccine.
  • Internet Accessibility with or more 10MB speed.
  • Must be able to work on site and remotely (if needed). 


PharmPix is an Equal Employment Opportunity Employer Minorities / Females / Disable / Veterans

 

Pharmpix

Address

00968, PR
00968 USA

Industry

Technology

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